Avaya 3100 Mobile Communicator Manual de usuario descargar pdf (Pagina 49)

Call origination problem analysis 49

If the source and destination numbers are not valid, correct the

configuration of the numbers.

9 In the packet capture, look for a valid incoming service DN call.

10 If the incoming Service DN call is not valid, correct the incoming

Service DN.

Look for valid called number in the current dial plan.

12 If the called number is not a valid number, correct the dial plan.

13 In the packet capture, look for the P-Asserted-ID message for

the call attempt from the Avaya 3100 Mobile Communicator

Gateway.

14 If the P-Asserted-ID is not routable, correct the P-Asserted-ID

configuration.

15 Try making a call to the device directly.

If you can call the device directly, send the scenario,

configuration, packet captures, and logs to Avaya for analysis.

If the incoming calls to the device does not work, correct the call

server dial plan.

--End--

Avaya 3100 Mobile Communicator

Troubleshooting

NN42030-700 02.03 15 July 2010

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Avaya 3100 Mobile Communicator Manual de usuario Pagina 49