Avaya 3100 Mobile Communicator Manual de usuario descargar pdf (Pagina 20)

20 Troubleshooting and maintenance of Avaya 3100 Mobile Communicator

Table 1

License file error messages (cont’d.)

Error message Description Solution

License Info:

ERROR

23: protocol

violation

The Avaya 3100 Mobile

Communicator Gateway is

not activated although the

license file is valid. The local

system clock is out of sync

with the licensing server

clock.

Reset the clock and restart

the system.

License Info:

ERROR 103:

Client’s system

clock is suspect

and / or the

client configur

ation has been

tampered with.

The system clock changed

after the Avaya 3100 Mobile

Communicator Gateway was

activated.

Reset the clock and restart

the system.

License Info:

ERROR 17: key

limit exceeded

The license file has been

activated before with other

machines and there are no

licenses available for you to

activate.

Contact the licensing server

administrator.

If the recommended solution fails to correct the problem, or if the

problem is not listed, contact the administrator of the licensing server for

assistance.

Before contacting the administrator:

• Ensure that the date, time, and time zone for the system is

synchronized with the licensing server.

• Check the network connection between your system and the licensing

server (route, DNS).

• Check the most recent error message on the Gateway Configuration

screen.

• Restart the server.

Using log ﬁles

The Avaya 3100 Mobile Communicator Gateway automatically generates

the following log files:

• Boot log

• Avaya 3100 Mobile Communicator Gateway Alarms log

Avaya 3100 Mobile Communicator

Troubleshooting

NN42030-700 02.03 15 July 2010

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