Avaya 3100 Mobile Communicator Manual de usuario descargar pdf (Pagina 36)

36 Troubleshooting client log in problems

If the log in failed,

•

Check that the Avaya 3100 Mobile Communicator Gateway is

registered to the SPS.

• Check the availability of licences on the Avaya 3100 Mobile

Communicator Gateway.

Attempt to access the Over the Air (OTA) download site from the

device browser.

7 If the OTA page is accessible, then it is likely that the client is not

configured correctly. Check the client configuration parameters.

If the OTA page is not accessible, attempt to access the OTA

page from a PC inside the Enterprise network.

If the OTA page is accessible, check the firewall port

configuration.

If the OTA page is not accessible, check the Avaya 3100 Mobile

Communicator Gateway web server status and restart the

processes if necessary.

--End--

Avaya 3100 Mobile Communicator

Troubleshooting

NN42030-700 02.03 15 July 2010

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Avaya 3100 Mobile Communicator Manual de usuario Pagina 36