Avaya 3100 Mobile Communicator Manual de usuario descargar pdf (Pagina 44)

44 Troubleshooting call origination problems

1. Do all clients share the call origination problem? If so, check the

trunking configuration.

2. If only a few clients have problems with call origination, set up the

scenario with one client as described in "Call origination problem

scenario setup" (page 44) to capture the information.

3. Analyze the information captured, as described in "Call origination

problem analysis" (page 46).

Call origination problem scenario setup

This procedure captures the information required for analysis of the

problem.

Figure 10

Call origination scenario setup tree

Procedure steps

Step Action

1 Configure a client to use HTTP instead of HTTPS.

Using HTTP means the packets are not encrypted, and removes

the use of certificates.

2 Reproduce the problem.

3 If the problem does not reproduce, you need to check the

certificates.

4 If the problem reproduces, start the packet capture.

5 Reproduce the problem.

6 Stop the packet capture.

Avaya 3100 Mobile Communicator

Troubleshooting

NN42030-700 02.03 15 July 2010

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Avaya 3100 Mobile Communicator Manual de usuario Pagina 44