Avaya 3100 Mobile Communicator Manual de usuario descargar pdf (Pagina 38)

38 Troubleshooting call termination problems

3. If the call cannot be made, set up the scenario with one client as

described in "Call termination problem scenario setup" (page 38) to

capture the information.

4. Analyze the information captured, as described in "Call termination

problem analysis" (page 40).

Call termination problem scenario setup

This procedure captures the information required for analysis of the

problem.

Figure 6

Call termination scenario setup tree

Procedure steps

Step Action

1 Configure a client to use HTTP instead of HTTPS.

Using HTTP means the packets are not encrypted, and removes

the use of certificates.

2 Reproduce the problem.

3 If the problem does not reproduce, you need to check the

certificates.

4 If the problem reproduces, start the packet capture.

5 Reproduce the problem.

6 Stop the packet capture.

Avaya 3100 Mobile Communicator

Troubleshooting

NN42030-700 02.03 15 July 2010

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Avaya 3100 Mobile Communicator Manual de usuario Pagina 38