Avaya 3100 Mobile Communicator Manual de usuario descargar pdf (Pagina 48)

48 Troubleshooting call origination problems

Figure 13

Call origination problem analysis (part 3)

Prerequisites

• "Call origination problem scenario setup" (page 44)

Procedure steps

Step Action

1 In the packet capture, look for the HTTP POST request from the

client that contains the call attempt request.

2 If the HTTP POST request is not present, check the

configuration of the mobility HLOC.

3 Look for the incoming service DN call from the cell phone to the

Avaya 3100 Mobile Communicator Gateway.

4 If the incoming service DN call is not present, check

configuration of the service DN.

5 In the packet capture, look for the outgoing INVITE message to

the real call destination.

6 If the outgoing INVITE message is not present, check the

configuration of the call destination.

7 In the packet capture, look for valid source and destination

numbers.

Avaya 3100 Mobile Communicator

Troubleshooting

NN42030-700 02.03 15 July 2010

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Avaya 3100 Mobile Communicator Manual de usuario Pagina 48