
19
.
Troubleshooting and maintenance of
Avaya 3100 Mobile Communicator
The following modules describe the Avaya 3100 Mobile Communicator
troubleshooting and maintenance.
•
"Troubleshooting license file problems" (page 19)
• "Using log files" (page 20)
Troubleshooting license file problems
If you encounter a problem with the license file installation, an error
message appears in the License Info field on the System Configuration
window. The following table lists the most common error messages and
possible solutions.
Table 1
License file error messages
Error message Description Solution
License Info:
License file not
found
The Avaya 3100 Mobile
Communicator Gateway is
not activated and requires
the license file.
Upload the license file on
the System Configuration
screen.
License Info:
License is
invalid
The Avaya 3100 Mobile
Communicator Gateway
is using another activated
machine’s license file.
Upload a valid license file
on the System Configuration
screen.
License Info:
License expired
The license file is no longer
valid.
Upload a valid license file
on the System Configuration
screen.
Avaya 3100 Mobile Communicator
Troubleshooting
NN42030-700 02.03 15 July 2010
.
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