Avaya 3100 Mobile Communicator Manual de usuario descargar pdf (Pagina 29)

Troubleshooting data connections

between Avaya 3100 Mobile

Communicator - Client for Windows

Mobile and the gateway

Use this procedure to identify where problems originate when experiencing

data connection problems between Avaya 3100 Mobile Communicator

Gateway and Avaya 3100 Mobile Communicator - Client for Windows

Mobile.

Procedure steps

Step Action

Ping the Avaya 3100 Mobile Communicator Gateway from a PC

to verify data connectivity of the PC to the Avaya 3100 Mobile

Communicator Gateway.

If you cannot ping the Avaya 3100 Mobile Communicator

Gateway, check the status of the

Avaya 3100 Mobile Communicator Gateway.

Connect the mobile device to the computer with a USB cable.

4 Start Microsoft ActiveSync on the computer.

5 On the mobile device, select Start, Internet Explorer.

6 Browse to the Over the air download webpage to verify that

the device can contact the Avaya 3100 Mobile Communicator

Gateway Web Server.

Depending on the type of security implemented on your system,

enter one of the following:

http://<IP Address or FQDN of 3100 MCG>:8080/m

https://<IP Address or FQDN of 3100 MCG>:8443/m

7 If the Over the air download page can be accessed, then you

have a data connection.

Avaya 3100 Mobile Communicator

Troubleshooting

NN42030-700 02.03 15 July 2010

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Avaya 3100 Mobile Communicator Manual de usuario Pagina 29