Avaya VTCPD Features (Software Release 2.1 on MPS 2.1) Manual de usuario Pagina 14
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VTCPD Features User Manual
Page 14 P0602483 Ver: 03.41
VTCPD Features User Manual
Host Communications Overview
The Avaya Media Processing Server (Avaya MPS) Series product family is an
Interactive Voice Response (IVR) system enhanced with multimedia and advanced
telephone switching functions. The MPS can function as a standalone services system,
with its own transaction processing and storage facilities, or it can be integrated into
service-provider environments having their own central computer systems.
The Avaya VTCPD is an MPS software process used for integrating the system into a
Transmission Control Protocol/Internet Protocol (TCP/IP) or User Datagram
Protocol (UDP) network. Avaya VTCPD can accommodate a wide variety of
applications and network configurations.
Avaya VTCPD is an alternative to using the MPS system’s built-in host
communications and protocol management facilities. The applications using Avaya
VTCPD see it as a resource and access the Avaya VTCPD using the PeriProducer
resource block. MPS applications that use Avaya VTCPD have to be developed
specially for that purpose.
The MPS is the telephony services environment link between network features and the
calling community. External systems connected to the MPS via the network are
referred to as host computers. Generally, hosts are classified as mini, mainframe, and
workstation. They provide database and transaction processing functions, which are
integrated with the MPS voice and media features.
Before the advent of IVR systems, computer-based transactions involved having a live
operator enter data and receive information through a terminal connected to a central
computer system. IVR systems have automated this type of transaction.
Basic Transaction Processing Environment
Operator
Host
8
Caller
Protocol-based
interaction
Computer network
Telephone
network
- Release 6.0 1
- Table of contents 3
- Chapter 4 — VTCPD Messages 45 4
- Chapter 7 — Index 111 5
- Intended Audience 8
- How to Use This Manual 8
- Organization of This Manual 9
- VTCPD Features User Manual 10
- Trademark Conventions 11
- Avaya VTCPD Over 13
- Host Communications Overview 14
- Avaya VTCPD Overview 15
- MPS Software Architecture 16
- Avaya VTCPD Features 18
- Application-Defined Mode 20
- UDP Mode 20
- Avaya VTCPD Con 21
- Configuration 22
- The services File 22
- Avaya VTCPD Daemon Names 22
- Avaya VTCPD Port Assignments 22
- P0602483 Ver: 03.41 Page 23 23
- Variable Description 23
- Options Overview 24
- P0602483 Ver: 03.41 Page 25 25
- Connection Options 26
- Host Connection Options 26
- #: [port] 27
- Single Host Connection 28
- Multiple Hosts Connections 28
- One Connection Per Line 28
- Multiple Avaya VTCPD Daemons 28
- Channel Number 31
- Attaching to VMST 34
- Application-Host Options 36
- Monitoring Host Connections 38
- Backup LAN 38
- Time-Outs 39
- P0602483 Ver: 03.41 Page 41 41
- P0602483 Ver: 03.41 Page 43 43
- VTCPD Messages 45
- Message Format 46
- Message Identification (ID) 50
- Message Routing 53
- ISSUE-SEND-RECEIVE (ISR) 54
- Reserving a Slot 57
- Queuing Requests 57
- Clearing the Connection 58
- Changing Data Length 59
- Replies Routing 60
- Unidentified Host Data 62
- Administrative Line 64
- ISSUE-RECEIVE-SEND (IRS) 64
- Registering the ID 64
- Inverted Mode 64
- Application Connection Choice 66
- Choosing the Daemon 67
- VTCPD Application 71
- Programming 71
- Communicating With the Host 72
- VTCPD Application Programming 73
- Soliciting Host Data 73
- Host Driven Applications 76
- Sending Messages 84
- Variable Length Messages 86
- Receiving Messages 87
- Receiving Message Headers 88
- Specifying Which VTCPD 91
- Freeing the Host Connection 95
- VTCPD Message Timing 96
- Handling Resource Timeouts 97
- VTCPD Debugging 101
- Debugging 102
- Host Simulation 103
- Fault Tolerance 104
- VTCPD Troubleshooting 107
- Typical Problems 107
- Questions and Answers 109
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