Avaya Personal Call Manager Guía de usuario descargar pdf (Pagina 44)

38 Chapter 1 Personal Call Manager

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Transferring a call with an announcement

When you transfer a call with an announcement, you call the person to whom you tranfer the call

before you complete the transfer. Calling the person first allows you to check if the person is

available, and to provide that person with information about the call.

Transferring a call with an announcement using the window

To transfer a call:

1 Make or answer the call.

2 Put the call on hold.

3 Call the person to whom you are transferring the call.

4 Provide the person with any pertinent information about the call.

5 Drag the icon of the call you are transferring to the Active Call icon.

Transferring a call with an announcement using the right mouse button

You can use the right mouse button and the icons on the window to transfer a caller. To transfer a

call:

1 Make or answer the call.

2 Put the call on hold.

3 Call the person to whom you are transferring the call.

4 Provide the person with any pertinent information about the call.

5 Right-click the icon in the Calls box and point to Transfer.

A menu of the current calls appears.

6 Click the icon of the person you are transferring.

Transferring a call with an announcement using the task tray or Calls menu

To transfer a call:

1 Make or answer the call.

2 Put the call on hold.

3 Call the person to whom you are transferring the call.

4 Give the person any pertinent information about the call.

5 Click the Personal Call Manager task tray icon or the Calls menu.

6 Point to the Transfer menu item.

A menu of the current calls appears.

7 Click the icon of the person you are transferring (the first call you made or answered).

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Avaya Personal Call Manager Guía de usuario Pagina 44