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BCM Personal Call Manager

Chapter 1

Personal Call Manager

Business Communications Manager Personal Call Manager is a TAPI-based application that

provides an easy to use computer interface for your telephone.

With Personal Call Manager you can:

• make calls

• redial telephone numbers

• return calls

• answer calls

• put calls on and take calls off hold

• manage multiple calls

• transfer calls

• conference calls

• activate and de-activate Do Not Disturb

• call forward your telephone

Personal Call Manager also has an Address Book that enables you to store the names, addresses,

and telephone numbers of your contacts on your computer, where they are easy to find and use.

Prerequisites

The Nortel Local Area Network Computer Telephony Engine (LAN CTE) client must be installed

on your computer before you can use Personal Call Manager. Your system administrator must

configure the BCM to provide access for your computer, and an LAN CTE seat license is required

to run Personal Call Manager. Refer to either the BCM50 LAN CTE Configuration Guide or the

Business Communication Manager LAN CTE Configuration Guide for instruction on how to

install the LAN CTE client.

Using a handsfree telephone with Personal Call Manager

Personal Call Manager is a tool designed to accompany your telephone. It provides tools to make

processing calls easier, but you must still use your telephone to speak with the caller. For this

reason, we recommend that you use a telephone equipped with handsfree. When using a handsfree

telephone, you can perform all of the Personal Call Manager functions without lifting the

telephone handset.

About this guide

Personal Call Manager provides several ways to perform each task. Although this document

describes all of the possible methods, you only need to use one of the methods to perform the task.

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Avaya Personal Call Manager Guía de usuario Pagina 11