Avaya IVR - Business Communications Manager Guía de usuario descargar pdf (Pagina 52)

Note:

If you already had the Avaya BCM-IVR Toolkit installed prior to upgrading to Avaya BCM-

IVR 2.1, recommends that you remove it prior to installing the Avaya BCM-IVR 2.1 Toolkit.

Previous versions of Avaya BCM-IVR Toolkit were not removed during the uninstall

procedures described in Uninstall Procedures with MPS 2.1 Software and Document CD on

page 42.

The Avaya BCM-IVR Toolkit is a graphical user interface (GUI) designed to allow applications to

perform Avaya BCM platform-specific operations. The Avaya BCM-IVR Toolkit contains the

feature extensions shown in

Table 5: Avaya BCM-IVR Toolkit Feature Summaries on

page 52.

Table 5: Avaya BCM-IVR Toolkit Feature Summaries

Set Call Data: Associates data (for example, PIN, Credit

Card Number, and so on) with a specific call. Up to five

strings of data can be stored per call.

Get Call Data: Retrieves data that was previously stored

using Set Call Data.

Park Call: Suspends a call so that another device on the

Avaya BCM system can retrieve the call. A parked call is

connected to either a silence audio stream or the Music On

Hold input of the Avaya BCM until it is retrieved.

Check Park Status: Checks the status of a parked call in

the system. The Check Park Status operation indicates

whether a timeout has occurred, the call has been

automatically unparked and returned to the application, or

the caller has disconnected.

Begin Page: Attaches the voice port to a paging system.

When combined with the Park function, Avaya BCM-IVR

system parks a call and issues a page advising personnel

of the call (and the code to retrieve it).

End Page: Disconnects the voice port from the paging

system.

Note:

For more information about the functionality of the Avaya BCM-IVR Toolkit, see the

PeriProducer Toolkit for the Avaya BCM-IVR.

Administrator on the Windows Workstation

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Avaya IVR - Business Communications Manager Guía de usuario Pagina 52