Avaya IVR - Business Communications Manager Guía de usuario descargar pdf (Pagina 16)

New or Updated Features of Avaya BCM-IVR 2.1

In previous Avaya BCM-IVR systems (such as the Avaya BCM-IVR 1.X system), both the

Avaya BCM 3.X and the IVR 1.X operated on an Embedded Windows NT platform. The IVR

1.X development and administration tools (PeriProducer 2.X, PeriStudio 1.X, PeriReporter,

and PeriView) ran on a Windows NT/2000 platform.

The Avaya BCM-IVR 2.1 system requires both the Carrier Grade Linux (NCGL) platform and

the Windows 2000 platform. The Avaya BCM 4.0 operates on the NCGL platform. The Avaya

BCM 4.0 runs IVR applications developed and administered with the latest releases of IVR

development and administration tools: PeriProducer 3.00, PeriStudio 2.20, PeriView 2.1, and

PeriReporter 1.21. These IVR development and administration tools run on the Windows 2000

platform.

In the Avaya BCM-IVR 2.1 system, Avaya BCMs are managed with Business Element

Manager, not Unified Manager (for more information about Business Element Manager, see

Avaya BCM 4.0 Networking Configuration Guide).

In the Avaya BCM-IVR 2.1 system, PeriView and PeriView Consolidator reside on a Windows

2000 workstation, and Avaya BCM 4.0 resides on an NCGL workstation. The Avaya BCMs

IVR capabilities are managed from any user PC by pointing the user PC web browser to the

PeriView/PeriView Consolidator workstation. A third workstation with Fedora Core 3 is required

if IVR applications use C/C++ external call functions.

As such, the configuration of the new Avaya BCM-IVR 2.1 system differs from that of the Avaya

BCM-IVR 1.X system.

Avaya BCM-IVR 1.X Configuration

The following figure shows a graphical representation of a typical Avaya BCM-IVR 1.X

configuration.

Avaya BCM - IVR 2.1 Upgrade Overview

16 Avaya Business Communications Manager—IVR Upgrade Guide September 2010

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Avaya IVR - Business Communications Manager Guía de usuario Pagina 16