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Prerequisites for the Avaya BCM-IVR 2.1 Upgrade
Application Developer
Application Developers create applications that run on the Avaya BCM-IVR system. Application
Developers must upgrade their developer workstation and install Fedora Core 3 to upgrade
any external C/C++ Call Functions in existing applications.
Developer Upgrade on Windows
Workstation on page 81Chapters 4 and 5 are intended for Application Developers.
An Application Developer must obtain the following CDs to upgrade the Avaya BCM-IVR
system:
• MPS 2.1 Software, Documentation and Update CD—MPS 2.1 Patch Bundle 9,
PeriProducer 3.00, PeriStudio 2.20, PeriView 2.1 and PeriReporter 1.21 and supporting
documentation
• Avaya BCM-IVR Toolkit CD—contains Avaya BCM Toolkit for PeriProducer 3.00, NCGL
Development Environment, userdb.xml.BCM, Avaya BCM-IVR Integration Supplement,
PeriProducer for the Avaya BCM Guide, Avaya BCM-IVR 2.1 Upgrade Guide,
ReadMe_1st.
An Application Developer must have a Windows 2000 operating system.
If the IVR applications use C/C++ call functions, an Application Developer must also have a
PC with Fedora installed. See
Developer Upgrade on Windows Workstation on page 81 and
Developer Upgrade on Fedora Workstation on page 87 for more information.
System Administrator
System Administrators monitor and maintain the Avaya BCM-IVR system. System
Administrators must uninstall existing PERI packages, install BMC/IVR 2.1 PERI packages,
and install PeriView Consolidator. System Administrators are also responsible for managing
the Avaya BCMs using Business Element Manager. See
Administrator on the Windows
Workstation on page 41 and Administrator on the Avaya BCM 4.0 Platform on page 73 for
more information.
Prerequisites for the Avaya BCM-IVR 2.1 Upgrade
Avaya Business Communications Manager—IVR Upgrade Guide September 2010 19
- Avaya Business Communications 1
- Manager—IVR Upgrade Guide 1
- Contents 3
- Chapter 1: Preface 7
- Navigation 8
- Getting product training 8
- How to Use This Manual 9
- Organization of This Manual 9
- Trademark Conventions 12
- Features 13
- Revision history 13
- Other changes 13
- New in this release 14
- Overview 15
- System Administrator 19
- Application Developer 19
- Transition Issues 20
- Database Access Modes 20
- New PeriProducer 3.00 Blocks 21
- Call Progress Detection 21
- Accessory Toolkit Blocks 22
- Answer Block 22
- Disconnect Block 23
- System Block 23
- Send Host Block 23
- Receive Host Block 24
- Send Fax Block 24
- Receive Fax Block 25
- Originate Block 25
- Record Block 25
- Resource Block 25
- Fax Composition 26
- Hardware Properties Window 26
- Unsupported Resources 26
- Obsolete Functions 27
- Other PeriProducer Changes 27
- Enhanced Condition Data 27
- Environment Options 27
- Conditions 30
- Miscellaneous 39
- Documentation Issues 40
- Workstation 41
- C:\WINNT\system32>vsh 49
- Introduction 51
- License Service Installation 53
- PkgCutDate_20030523 59
- PeriProducer source files 65
- 4.0 Platform 73
- 3. Click Maintenance 76
- Application Resources 79
- PeriProducer 3.00 82
- Load into PeriProducer 3.00 82
- Porting Events 83
- Conversion Logs 83
- Known Conversion Issues 84
- Set Resource Label in 2.30 84
- Unsupported 2.30 Resources 84
- Resource Block Conversions 85
- Installing Fedora 88
- VMST 3 on the Avaya BCM Node 92
- Special Characters 95
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