Avaya 16CC Guía de usuario Pagina 97
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Issue 1 January 2008 97
Signaling
Channel
Encryption
Encryption of the signaling protocol exchanged between the IP telephone and the call
server. Signaling channel encryption provides additional security to the security
provided by channel encryption.
SIP Session Initiation Protocol. An alternative to H.323 for VoIP signaling. The only
protocol that Avaya Agent Deskphone 16CC telephones support.
SNTP Simple Network Time Protocol. An adaptation of the Network Time Protocol used to
synchronize computer clocks in the internet.
SRTCP Secure Real-time Transport Control Protocol.
SRTP Secure Real-time Transport Protocol.
System -
specific
Specific to a particular type of call server, for example, Avaya Communication
Manager (CM). “System-specific signaling” refers to messages specific to the
signaling protocol used by the system, for example, H.323 and/or CCMS messages
used by CM and IP Office. “System-specific procedures” refers to telephone software
procedures that are specific to the call server with which the software is intended to be
used.
TCP/IP Transmission Control Protocol/Internet Protocol, a network-layer protocol used on
LANs and internets.
TFTP Trivial File Transfer Protocol, used to provide downloading of upgrade scripts and
binary files to certain IP telephones. 16CC telephones use HTTP or HTTPS instead of
TFTP.
TLS Transport Layer Security, an enhancement of Secure Sockets Layer (SSL). TLS is
compatible with SSL 3.0 and allows for privacy and data integrity between two
communicating applications.
TLV Type-Length-Value elements transmitted and received as part of Link Layer Discovery
Protocol (LLDP).
UDP User Datagram Protocol, a connectionless transport-layer protocol.
URI & URL Uniform Resource Identifier and Uniform Resource Locator. Names for the strings
used to reference resources on the Internet (for example, HTTP://....). URI is the
newer term.
VLAN Virtual LAN.
VoIP Voice over IP, a class of technology for sending audio data and signaling over LANs.
WML Wireless Markup Language, used by Web Browsers to communicate with WML
servers. Not applicable to Avaya Agent Deskphone 16CC telephones.
3 of 3
- Avaya Agent Deskphone 16CC 1
- Administrator Guide 1
- Contents 3
- Issue 1 January 2008 5 5
- Chapter 1: Introduction 7
- Issue Date 9
- Document Organization 10
- Other Documentation 11
- Introduction 12
- Requirements 13
- Issue 1 January 2008 15 15
- Parameter Data Precedence 16
- The Administrative Process 16
- Administrative Checklist 17
- Center Environment 19
- Step 1: Telephone to Network 20
- Error Conditions 21
- Network Assessment 23
- Hardware Requirements 23
- Server Requirements 24
- Required Network Information 25
- Other Network Considerations 26
- IEEE 802.1D and 802.1Q 27
- Network Audio Quality Display 27
- TCP/UDP Port Utilization 28
- Issue 1 January 2008 29 29
- SIP_PORT_SECURE:5061 29
- Network Requirements 30
- Security 31
- Subscriptions 32
- Call Server Requirements 33
- SIP Trunk Administration 35
- Call Routing Administration 35
- IP Interface and Addresses 36
- UDP Port Selection 36
- RSVP and RTCP/SRTCP 36
- Voice Mail Integration 37
- Call Transfer Considerations 38
- Telephone Administration 38
- Issue 1 January 2008 39 39
- Issue 1 January 2008 41 41
- Administering Stations 43
- Station Screen Page 2: 44
- Station Screen Page 3: 44
- Station Screen Page 4: 44
- Administering Features 45
- Administration 47
- Software Checklist 49
- DHCP and File Servers 49
- DHCP Server Administration 50
- Issue 1 January 2008 51 51
- DHCP Generic Setup 52
- Issue 1 January 2008 53 53
- Server Administration 54
- Windows NT 4.0 DHCP Server 55
- Editing Custom Options 57
- Adding the DHCP Option 57
- Activating the Leases 58
- Verifying Your Configuration 58
- Windows 2000 DHCP Server 59
- Adding DHCP Options 61
- Activating the New Scope 61
- HTTP Generic Setup 62
- General Download Process 63
- Software 63
- Binary Files 64
- Upgrade Script File 65
- Settings File 65
- Contents of the Settings File 66
- Issue 1 January 2008 67 67
- The GROUP System Value 68
- Telephones 69
- Issue 1 January 2008 71 71
- Issue 1 January 2008 73 73
- Issue 1 January 2008 75 75
- Issue 1 January 2008 77 77
- Issue 1 January 2008 79 79
- Issue 1 January 2008 81 81
- VLAN Considerations 82
- VLAN Tagging 83
- VLAN Detection 83
- VLAN Separation 84
- Issue 1 January 2008 85 85
- DNS Addressing 86
- Language Selection 87
- Enhanced Local Dialing 88
- Issue 1 January 2008 89 89
- Agent Confirmation Tones 90
- Issue 1 January 2008 91 91
- Issue 1 January 2008 93 93
- Appendix A: Glossary of Terms 95
- Glossary of Terms 96
- Issue 1 January 2008 97 97
- IETF Documents 99
- ITU Documents 99
- ISO/IEC, ANSI/IEEE Documents 99
- Related Documentation 100
- Figure 4: Station screen 101
- Issue 1 January 2008 103 103
- Issue 1 January 2008 105 105
- Issue 1 January 2008 107 107
- Issue 1 January 2008 109 109
- Issue 1 January 2008 111 111
- Issue 1 January 2008 113 113
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