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Administering Stations

Issue 1 January 2008 43

Administering Stations

This section refers to Avaya Communication Manager (CM) administration on the Switch

Administration Terminal (SAT) or by Avaya Site Administration. A Station form (pages 1 to 4 and

pages 5/6 and up as required) with the Type “4620SIPCC” must be defined for each of the

16CC phones to be used by Call Center agents. Administer the Station form using the

guidelines in this section. Sample Station screens are provided in Appendix C:

Sample Station

Forms and Other Screens.

Station Screen Field Assignments for the 4620SIPCC (16CC)

Station Type

Leave all fields set to their defaults or blank unless they are listed below as assignable.

Station Screen Page 1 (Access via “add station next”):

Field: Assign as:

Extension Set this field to the physical number/extension for the phone.

Type Set this field to 4620SIPCC, complete the remaining applicable fields on

page 1 and submit page 1. Then use "change station xxxx" for remainder of

fields and pages, where "xxxx" equals the Extension/physical number of the

phone.

Port Selected automatically; system-populated.

Name Enter the appropriate name for this station, related to where the Call Center

station is located. This name should match what is entered for "Name" in the

Avaya SES proxy configuration.

Fields listed below and fields listed for subsequent Station Screen pages can be set as required.

Unless otherwise stated, see the Administrator Guide for Avaya Communication Manager

(Document 03-300509) for information.

Lock Messages?

Security Code

Coverage Path 1 Set for voice messaging or other hunt group, if available.

Coverage Path 2

Hunt-to Station

COR Assign the same value as administered on the Class of Restriction (COR)

screen.

COS Assign the same value as administered on the Class of Service (COS)

screen.

Loss Group

Message Lamp Ext Enter the extension of the station you want to track with the message waiting

lamp. (This value is usually the same value entered as "Extension" on page

1 of the Station form.)

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Avaya 16CC Guía de usuario Pagina 43