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Other Network Considerations
Issue 1 January 2008 31
Security
For information about toll fraud, see the respective call server documents on the Avaya support
Web site. The Avaya Agent Deskphone 16CC telephones cannot guarantee resistance to all
Denial of Service attacks. However, there are checks and protections to resist such attacks
while maintaining appropriate service to legitimate users.
The telephones support Transport Layer Security (TLS) for signaling and for secure
communications (SRTP). This mechanism allows the telephone to establish a secure
connection to an HTTPS server, in which the upgrade and settings file can reside. This setup
adds security over another alternative. The telephone files downloaded during initialization or
upgrade are digitally signed, so TLS is not required for this type of file security.
You also have a variety of optional capabilities to restrict or remove how crucial network
information is displayed or used. These capabilities are covered in more detail in
Chapter 6:
Server Administration and include:
● Depending on the SIGSIGNAL parameter, supporting signaling channel encryption while
registering, and when registered, with appropriately administered Avaya Communication
Manager.
● Restricting the response of the 16CC to SNMP queries to only IP Addresses on a list you
specify.
● Specifying an SNMP community string for all SNMP messages the telephone sends.
● Restricting dialpad access to Local Administrative (Craft) Procedures, such as specifying
IP Addresses, with a password.
● Restricting dialpad access to Craft Local Procedures to experienced installers and
technicians.
● Restricting the end user’s ability to use a telephone Options application to view network
data.
Registration and Authentication
An Avaya Agent Deskphone 16CC requires an Outboard Proxy SIP (OPS) extension on Avaya
Communication Manager and a login and password on the SES Server to register and
authenticate it. For more information, see the current version of your call server administration
manual.
- Avaya Agent Deskphone 16CC 1
- Administrator Guide 1
- Contents 3
- Issue 1 January 2008 5 5
- Chapter 1: Introduction 7
- Issue Date 9
- Document Organization 10
- Other Documentation 11
- Introduction 12
- Requirements 13
- Issue 1 January 2008 15 15
- Parameter Data Precedence 16
- The Administrative Process 16
- Administrative Checklist 17
- Center Environment 19
- Step 1: Telephone to Network 20
- Error Conditions 21
- Network Assessment 23
- Hardware Requirements 23
- Server Requirements 24
- Required Network Information 25
- Other Network Considerations 26
- IEEE 802.1D and 802.1Q 27
- Network Audio Quality Display 27
- TCP/UDP Port Utilization 28
- Issue 1 January 2008 29 29
- SIP_PORT_SECURE:5061 29
- Network Requirements 30
- Security 31
- Subscriptions 32
- Call Server Requirements 33
- SIP Trunk Administration 35
- Call Routing Administration 35
- IP Interface and Addresses 36
- UDP Port Selection 36
- RSVP and RTCP/SRTCP 36
- Voice Mail Integration 37
- Call Transfer Considerations 38
- Telephone Administration 38
- Issue 1 January 2008 39 39
- Issue 1 January 2008 41 41
- Administering Stations 43
- Station Screen Page 2: 44
- Station Screen Page 3: 44
- Station Screen Page 4: 44
- Administering Features 45
- Administration 47
- Software Checklist 49
- DHCP and File Servers 49
- DHCP Server Administration 50
- Issue 1 January 2008 51 51
- DHCP Generic Setup 52
- Issue 1 January 2008 53 53
- Server Administration 54
- Windows NT 4.0 DHCP Server 55
- Editing Custom Options 57
- Adding the DHCP Option 57
- Activating the Leases 58
- Verifying Your Configuration 58
- Windows 2000 DHCP Server 59
- Adding DHCP Options 61
- Activating the New Scope 61
- HTTP Generic Setup 62
- General Download Process 63
- Software 63
- Binary Files 64
- Upgrade Script File 65
- Settings File 65
- Contents of the Settings File 66
- Issue 1 January 2008 67 67
- The GROUP System Value 68
- Telephones 69
- Issue 1 January 2008 71 71
- Issue 1 January 2008 73 73
- Issue 1 January 2008 75 75
- Issue 1 January 2008 77 77
- Issue 1 January 2008 79 79
- Issue 1 January 2008 81 81
- VLAN Considerations 82
- VLAN Tagging 83
- VLAN Detection 83
- VLAN Separation 84
- Issue 1 January 2008 85 85
- DNS Addressing 86
- Language Selection 87
- Enhanced Local Dialing 88
- Issue 1 January 2008 89 89
- Agent Confirmation Tones 90
- Issue 1 January 2008 91 91
- Issue 1 January 2008 93 93
- Appendix A: Glossary of Terms 95
- Glossary of Terms 96
- Issue 1 January 2008 97 97
- IETF Documents 99
- ITU Documents 99
- ISO/IEC, ANSI/IEEE Documents 99
- Related Documentation 100
- Figure 4: Station screen 101
- Issue 1 January 2008 103 103
- Issue 1 January 2008 105 105
- Issue 1 January 2008 107 107
- Issue 1 January 2008 109 109
- Issue 1 January 2008 111 111
- Issue 1 January 2008 113 113
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