Avaya 16CC Guía de usuario descargar pdf (Pagina 8)

Introduction

8 Avaya Agent Deskphone 16CC Administrator Guide

Major Differences Between Avaya Agent Deskphone 16CC

and H.323 Telephones in a Call Center

Review this section if your administrative environment includes both SIP and H.323 signaling

protocol telephones in your call center. In this section, the phrase "Avaya SIP IP telephone" is

used interchangeably with "Avaya Agent Deskphone 16CC."

General IP Telephony - Two major protocols handle Voice over IP (VoIP) signaling, Session

Initiation Protocol (SIP) and H.323. The two protocols provide connection control and call

progress signaling, but in very different ways. These protocols can be used simultaneously over

the same network, but in general, no endpoint supports both protocols at the same time. Neither

protocol is necessarily superior, but each offers some unique advantages. SIP telephones, for

example, do not require centralized call servers, and can route telephone calls when a URL

identifies the destination. H.323 telephones leverage the call server’s presence into the

potential availability of hundreds of telephone-related features that a standalone SIP telephone

cannot provide.

Signaling - H.323 call center telephones ship from the factory with H.323 signaling. To use the

SIP protocol, applicable H.323 telephones must be appropriately converted and configured.

Avaya Agent Deskphone 16CC telephones ship from the factory with SIP signaling, requiring no

subsequent conversion.

Avaya Communication Manager Release - 16CC telephones are supported only by

Communication Manager Release 5.0 and greater. Communication Manager Release 3.0 and

up supports 9600 Series IP Telephones (H.323). SIP telephones use Avaya OPS (Outboard

Proxy SIP) features on the "trunk" side of Avaya Communication Manager whereas the H.323

(IP) telephones are supported on the "line" side of the Communication Manager.

Required Servers - Avaya Agent Deskphone 16CC telephones use two [additional] servers

that H.323 telephones do not:

- SIP Proxy server - provided by the SIP Enablement Services (SES) software, and

- Network Time server - which controls time-related parameters.

These servers are not necessarily separate hardware units.

Features & Functions supported by H.323 9600 Series IP Telephones, Not

Supported by

SIP:

This first release of the Avaya Agent Deskphone 16CC does not support the following, non-call

center-related features:

- Link Layer Discovery Protocol (LLDP)

- GigE (Gigabit Ethernet)

- Calltype Digit Conversion

- IEEE 802.1X

- Remote Ping & Trace Route

- Web browser

- SBM24 Expansion Modules

1 2 3 4 5 6 7 8 9 10 11 12 13 ... 117 118

Sin comentarios

Avaya 16CC Guía de usuario Pagina 8