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Avaya Agent Deskphone 16CC Telephones
Issue 1 January 2008 15
Table 1: Administration Alternatives and Options for Avaya Agent Deskphone 16CC
Telephones
Parameter(s)
Administrative
Mechanisms
For More Information See:
Telephone
Administration
Avaya Communication
Manager and SES
Chapter 4:
Communication Manager Administration,
Chapter 6:
Server Administration, and Appendix
B: Related Documentation.
IP Addresses DHCP
(strongly
recommended)
DHCP and File Servers on page 49, and especially
DHCP Server Administration
on page 50.
Settings file Chapter 7: Telephone Software and Binary Files and
Chapter 8: Administering Telephone Options.
Manual administration
at the telephone
“Static Addressing Installation” in the Avaya Agent
Deskphone 16CC Installation and Maintenance
Guide.
Tagging and
VLAN
DHCP DHCP Server Administration
on page 50, and
Chapter 8:
Administering Telephone Options.
Settings file
(strongly
recommended)
DHCP and File Servers
on page 49 and
Chapter 8: Administering Telephone Options.
Manual administration
at the telephone
“Static Addressing Installation” in the Avaya Agent
Deskphone 16CC Installation and Maintenance
Guide.
Network Time
Server (NTS)
DHCP
Settings file
DHCP Server Administration on page 50 and
Network Time Protocol (NTP) Server
on page 25.
Quality of
Service
Settings file Chapter 8:
Administering Telephone Options.
Interface DHCP DHCP and File Servers on page 49, and Chapter
7: Telephone Software and Binary Files.
Settings file
(strongly
recommended)
DHCP and File Servers on page 49, and Chapter
7: Telephone Software and Binary Files.
Manual administration
at the telephone
“Secondary Ethernet Interface Enable/Disable” in
the Avaya Agent Deskphone 16CC Installation and
Maintenance Guide.
Application -
specific
parameters
DHCP DHCP and File Servers
on page 49, and especially
DHCP Server Administration
on page 50. Also,
Chapter 8:
Administering Telephone Options.
Settings file
(strongly
recommended)
DHCP and File Servers
on page 49, and especially
HTTP Generic Setup
on page 62. Also,
Chapter 8: Administering Telephone Options.
- Avaya Agent Deskphone 16CC 1
- Administrator Guide 1
- Contents 3
- Issue 1 January 2008 5 5
- Chapter 1: Introduction 7
- Issue Date 9
- Document Organization 10
- Other Documentation 11
- Introduction 12
- Requirements 13
- Issue 1 January 2008 15 15
- Parameter Data Precedence 16
- The Administrative Process 16
- Administrative Checklist 17
- Center Environment 19
- Step 1: Telephone to Network 20
- Error Conditions 21
- Network Assessment 23
- Hardware Requirements 23
- Server Requirements 24
- Required Network Information 25
- Other Network Considerations 26
- IEEE 802.1D and 802.1Q 27
- Network Audio Quality Display 27
- TCP/UDP Port Utilization 28
- Issue 1 January 2008 29 29
- SIP_PORT_SECURE:5061 29
- Network Requirements 30
- Security 31
- Subscriptions 32
- Call Server Requirements 33
- SIP Trunk Administration 35
- Call Routing Administration 35
- IP Interface and Addresses 36
- UDP Port Selection 36
- RSVP and RTCP/SRTCP 36
- Voice Mail Integration 37
- Call Transfer Considerations 38
- Telephone Administration 38
- Issue 1 January 2008 39 39
- Issue 1 January 2008 41 41
- Administering Stations 43
- Station Screen Page 2: 44
- Station Screen Page 3: 44
- Station Screen Page 4: 44
- Administering Features 45
- Administration 47
- Software Checklist 49
- DHCP and File Servers 49
- DHCP Server Administration 50
- Issue 1 January 2008 51 51
- DHCP Generic Setup 52
- Issue 1 January 2008 53 53
- Server Administration 54
- Windows NT 4.0 DHCP Server 55
- Editing Custom Options 57
- Adding the DHCP Option 57
- Activating the Leases 58
- Verifying Your Configuration 58
- Windows 2000 DHCP Server 59
- Adding DHCP Options 61
- Activating the New Scope 61
- HTTP Generic Setup 62
- General Download Process 63
- Software 63
- Binary Files 64
- Upgrade Script File 65
- Settings File 65
- Contents of the Settings File 66
- Issue 1 January 2008 67 67
- The GROUP System Value 68
- Telephones 69
- Issue 1 January 2008 71 71
- Issue 1 January 2008 73 73
- Issue 1 January 2008 75 75
- Issue 1 January 2008 77 77
- Issue 1 January 2008 79 79
- Issue 1 January 2008 81 81
- VLAN Considerations 82
- VLAN Tagging 83
- VLAN Detection 83
- VLAN Separation 84
- Issue 1 January 2008 85 85
- DNS Addressing 86
- Language Selection 87
- Enhanced Local Dialing 88
- Issue 1 January 2008 89 89
- Agent Confirmation Tones 90
- Issue 1 January 2008 91 91
- Issue 1 January 2008 93 93
- Appendix A: Glossary of Terms 95
- Glossary of Terms 96
- Issue 1 January 2008 97 97
- IETF Documents 99
- ITU Documents 99
- ISO/IEC, ANSI/IEEE Documents 99
- Related Documentation 100
- Figure 4: Station screen 101
- Issue 1 January 2008 103 103
- Issue 1 January 2008 105 105
- Issue 1 January 2008 107 107
- Issue 1 January 2008 109 109
- Issue 1 January 2008 111 111
- Issue 1 January 2008 113 113
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