Avaya 16CC Guía de usuario descargar pdf (Pagina 93)

Issue 1 January 2008 93

Chapter 9: Administering Applications and Options

Customizing Telephone Applications and Options

This chapter covers configuration options for activating/deactivating options and applications.

The Avaya Agent Deskphone 16CC telephones offer the user numerous applications like

Contacts, Call Log, Redial, and so on. Each of these applications allows the user to add, delete,

or in some cases, edit entries. As the administrator, you might not want the user to have that

level of functionality.

In 4600 and 9600 Series H.323 IP Telephones, the parameters APPSTAT (meaning Application

permission status) and OPSTAT (meaning Options permission status) control application

access and functionality. However, 16CC telephones have a more granular way of assigning

functionality, with a specific parameter for each permission, as follows:

● ENABLE_CALL_LOG - Allows end user access to the list of unanswered and answered

calls. If disabled, the Call Log application is not displayed to the user and calls are not

logged.

● ENABLE_REDIAL - Allows the end user to redial one to three previously called numbers.

If disabled, redialing is not available to the end user.

● ENABLE_REDIAL_LIST - Allows the end user to select a number to redial from a list. If

disabled, only the previously-dialed number can be redialed.

● ENABLE_CONTACTS - Allows end user access to a list of numbers and to make calls by

selecting a Contact Name/Number. If disabled, the Contacts application is not displayed to

the user and a Contact list cannot be set up or maintained.

● ENABLE_MODIFY_CONTACTS - If the Contacts application is enabled

(ENABLE_CONTACTS=1), this option allows or prevents the end user from changing or

updating the Contact list.

● PROVIDE_OPTIONS_SCREEN - If disabled, the Options & Settings menu is not

displayed on the Avaya menu. The user cannot change any of the features and options

associated with the Options & Settings menu.

● PROVIDE_NETWORKINFO_SCREEN - If disabled, the Network Information menu is not

displayed on the Avaya menu.

● PROVIDE_LOGOUT - If disabled, Logout is not displayed to the user as an option on the

Avaya menu. Note that this option is never displayed when an agent is logged in as such.

The agent must first log out with a Reason Code (if required) before telephone/extension

log out can occur.

These parameters have On (1=enabled)/Off (0=disabled) settings, and are described in detail in

Table 9:

Avaya Agent Deskphone 16CC Customizeable System Parameters.

Note:

Note: To facilitate administration of application-related parameters, the 9600 Series

(both SIP and H.323) IP Telephones, 4600 Series IP Telephones, and Avaya

Agent Deskphone 16CC telephones use the same 46xxsettings.txt file.

1 2 ... 88 89 90 91 92 93 94 95 96 97 98 ... 117 118

Sin comentarios

Avaya 16CC Guía de usuario Pagina 93