Avaya IVR Guía de configuración Pagina 64
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64 Chapter 3 Administering Interactive Voice Response
N0022556
To use advanced IVR configuration
1 Launch and log on to Element Manager.
The Element Manager opens, showing the Task Navigation Panel.
2 From the Configuration tab, open the Applications folder.
3 Click IVR.
The Interactive Voice Response panel appears with the Basic Settings tab showing.
4 Select the Advanced Configuration tab.
5 From the Choose a Folder pull-down list, select the folder from which you want to retrieve a
a file to edit.
The files available in the selected folder appear in the Choose a File pull-down list.
6 From the Choose a File pull-down list, select a file to edit.
7 Click Transfer File to My PC.
The file transfers to your PC, where you can now configure it.
8 When you finish editing the file, close the file.
9 From the Advanced Configuration tab in Element Manager, select the folder and file you are
replacing.
10 Click Transfer File from My PC.
A window opens in which you can specify the path to the configured file.
11 Use the Look In, File Name, and File Type fields to specify the path on your PC to the
configured file.
12 Click Open.
The file transfers from your PC to the folder you selected in the Choose a Folder pull-down
list.
- Configuration Guide 1
- Trademarks 2
- Task list 3
- 4 Task list 4
- Contents 5
- 6 Contents 6
- Chapter 1 7
- Getting started 7
- Symbols and text conventions 8
- Related publications 9
- How to get Help 10
- Chapter 2 11
- IVR capacities 12
- Enabling IVR 13
- 3 Click IVR 14
- Installing PeriView 15
- N0022556 16
- Uploading IVR prompts 26
- Configuring host access 28
- -status) 40
- 6 Browse the .vex folder 45
- Chooser on left 49
- Dialing the IVR extension 52
- Assigning lines to IVR 52
- Chapter 3 57
- Using IVR Basic Settings 61
- Using IVR Advanced Commands 62
- Backing up and restoring IVR 65
- IVR logs 65
- IVR guides 65
- The document opens 66
- IVR 54 68
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