Avaya IVR Guía de configuración descargar pdf (Pagina 28)

28 Chapter 2 Installing Interactive Voice Response

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11 Click OK.

When you have transferred both the .mmi and .mmd files, the IVR service restarts.

Installing the client database software

When you install the client database software, you must configure the host access. There are two

phases for configuring the host access.

Configuring host access

To configure host access

1 Enable the host communication access keycode.

Refer to “Enabling the Host Communication Access keycode” on page 28.

2 Configure host access if your IVR scripts use host access.

Refer to the Media Processing Server Series COMMGR Reference Manual and the BCM-IVR

Integration Supplement for instructions on how to configure host access.

After you complete these two procedures you are ready to use PeriView, the IVR administration

tool, to load and configure scripts. Go to “Launching an application in PeriView” on page 43.

For information about host access refer to the Media Processor Server Series COMMGR

Reference Manual and the BCM -IVR Integration Supplement.

Enabling the Host Communication Access keycode

To enable the Host Communication Access keycode, complete the following procedure.

To enable the Host Communication Access keycode

1 Retrieve the authorization number for Host Communications from the NTKC0098

documentation kit and the order code of the feature you want to enable (for example: geotel,

iex, atte).

2 Record the Medial Control Address (MAC address) of the BCM. The MAC address is a

hardware address that gives a unique identification to each node of a network.

a Log on to Element Manager.

b Open the Resources folder.

c Click Network Interfaces.

The Network Interfaces panel appears with the Interfaces tab displayed.

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Avaya IVR Guía de configuración Pagina 28