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Interactive Voice Response Installation and Configuration Guide

Chapter 2

Installing Interactive Voice Response

This chapter contains the information and procedures shown in this list:

• Overview of installing IVR

— Hardware and software requirements

— IVR capacities

• Enabling IVR

• Administering several IVR systems

• Installing PeriView

— Before you install PeriView

— PeriView 2.1 and PeriView 2.1 Consolidator installation

• Adjusting the number of voice ports

• Uploading IVR prompts

• Installing the client database software

• Configuring host access

— Enabling the Host Communication Access keycode

• Launching an application in PeriView

• Dialing the IVR extension

• Assigning lines to IVR

Overview of installing IVR

To install IVR you must know how to:

• log on to Element Manager and use the Element Manager interface

Refer to the BCM 4.0 Administration Guide (N0060598) for more information.

• log on to CallPilot Manager and use the CallPilot Manager interface

Refer to the CallPilot Manager Set Up and Operation Guide (N0027247) for more

information.

• use PeriView

Refer to your PeriView system documentation for more information.

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Avaya IVR Guía de configuración Pagina 11