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24 Chapter 2 Installing Interactive Voice Response

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26 Click Save.

If the information from the preceding steps has been entered correctly, the BCM1000 IP

address and node are contacted. The icons representing the BCM/IVR Service Data Providers

(for example, BCM1000) turn green when a connection is established.

Adjusting the number of voice ports

You can adjust the minimum and maximum number of IVR ports. For more information about

voice ports, refer to the BCM 4.0 Network Configuration Guide (N0060600 01).

After adjusting the minimum and maximum numbers of IVR ports, note that:

• The maximum number of simultaneous voice calls that IVR can handle is 24 (with 24 voice

ports).

• The combined maximum number of voice ports for IVR, voicemail, and Contact Center

cannot exceed 32.

• Fax is automatically enabled for IVR and the maximum number of fax ports is set to 2.

• The default values for IVR are the number of ports purchased for the maximum, and 2 for the

minimum.

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Avaya IVR Guía de configuración Pagina 24