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Preface 17
IP Telephony Configuration Guide
How to get help
USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.
Website:
http://www.nortelnetworks.com/support
Presales Support (CSAN)
Telephone:
1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone:
*European Freephone 00800 800 89009
European Alternative/
United Kingdom +44 (0)870-907-9009
Africa +27-11-808-4000
Israel 800-945-9779
*Note: Calls are not free from all countries in Europe, Middle East or Africa
Fax:
44-191-555-7980
email:
emeahelp@nortelnetworks.com
CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone:
1-954-858-7777
email:
csrmgmt@nortelnetworks.com
- Business Communications 1
- Manager 3.5 1
- IP Telephony Configuration 1
- Trademarks 2
- Contents 3
- Chapter 4 4
- Chapter 5 5
- Chapter 6 5
- Before you begin 13
- Symbols used in this guide 13
- Text conventions 14
- Acronyms 15
- Related publications 16
- How to get help 17
- APAC (Asia Pacific) 18
- Technical Support - CTAS 18
- Chapter 1 19
- Introduction 19
- IP telephones and VoIP trunks 20
- Figure 1 Network diagram 22
- Telephones 23
- Gatekeepers on the network 24
- IP network 24
- Key IP telephony concepts 25
- Jitter Buffer 26
- QoS routing 27
- Chapter 2 29
- Prerequisites checklist 29
- Network devices 30
- Network assessment 30
- Resource assessment 31
- Keycodes 31
- Figure 2 Global IP settings 33
- VoIP trunks 36
- IP telephone records 37
- Chapter 3 39
- Installing IP telephones 39
- Choosing a codec 43
- Choosing a Jitter Buffer 43
- Before installing 44
- Using a 3-port switch 44
- Other troubleshooting tips 49
- Configuring DHCP 50
- IP telephony DHCP notes 51
- Checking IP server status 53
- Figure 7 IP Terminal status 54
- 6 Click the Save button 55
- Using the Hot Desking feature 58
- Notes about Hot Desking 59
- Customizing feature labels 60
- Moving IP telephones 65
- Figure 16 i2050 Switch type 68
- Access points 70
- Handset and call functions 70
- Configuring NetVision records 71
- Assigning general settings 72
- Testing the handset functions 76
- Changing a handset Name 78
- Deregistering a telephone 79
- Configuring local VoIP trunks 81
- Published IP address 82
- Configuring media parameters 85
- Setting up the local gateway 87
- P0604630 03 100
- Outgoing call configuration 101
- PSTN call to remote node 103
- Call process 104
- Describing a fallback network 106
- Figure 34 Route XXX screen 108
- Figure 35 VoIP schedule 110
- How it works 112
- Setting up the VoIP schedule 114
- Connecting an i200X telephone 119
- Quality of Service Monitor 120
- PSTN fallback metrics 121
- Chapter 7 123
- Modifying PortRanges 125
- Using a gatekeeper 127
- Gatekeeper call scenarios 133
- Faxing over VoIP lines 134
- Chapter 8 139
- WarehouseHead Office 140
- Appendix A 145
- Efficient Networking 145
- Network engineering 146
- LAN engineering examples 150
- WAN engineering 150
- (8 kb/s) 151
- Setting Non-linear processing 152
- Enough link capacity 155
- Not enough link capacity 155
- Further network analysis 156
- Reduce link delay 157
- Reducing hop count 157
- Routing issues 158
- Appendix B 161
- Silence compression 161
- Time -> 163
- Bandwidth -> 163
- Channel/Link Max 163
- Comfort noise 166
- Appendix C 167
- Network performance utilities 167
- Appendix D 169
- Interoperability 169
- Speech path setup methods 170
- Media path redirection 171
- Gatekeeper 171
- No feedback busy station 172
- Interoperability 173 173
- 174 Interoperability 174
- Using VLAN on the network 175
- 176 Interoperability 176
- Symbol NetVision telephones 177
- 178 Interoperability 178
- Interoperability 179 179
- 180 Interoperability 180
- Interoperability 181 181
- 182 Interoperability 182
- Appendix E 183
- Quality of Service 183
- 184 Quality of Service 184
- Measuring Intranet QoS 185
- Recording routes 186
- Adjusting Ping measurements 187
- Measurement procedure 188
- Quality of Service 189 189
- Traffic mix 190
- TCP traffic behavior 190
- Network Quality of Service 191
- Network monitoring 192
- Quality of Service parameters 192
- Fallback to PSTN 193
- 194 Quality of Service 194
- Glossary 195
- 196 Glossary 196
- Glossary 197 197
- 198 Glossary 198
- Glossary 199 199
- 200 Glossary 200
- Glossary 201 201
- 202 Glossary 202
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