Avaya Media Processing Server System Manual de usuario descargar pdf (Pagina 62)

Media Processing Server System Operator’s Guide

Page 62 # P0602484 Ver: 2.7

Span Status

Span status can be monitored from the command line. Monitoring can also be

accomplished through the PeriView Span Status tool, which provides graphical

representations of various aspects of a digital span.

Table 1:

Phone Line State Color Description

Connected Green The monitor detects ongoing interaction

between the or MPS’s phone lines and callers,

indicating calls are in progress on these lines.

Ready Yellow The monitor detects the or MPS’s phone lines

are in service and ready to take calls.

Referral Orange Detected activity is dependent upon the type of

referral method that has been instituted—either

a hook flash or digital referral method.

Hook Flash Referral The monitor detects the MPS’s phone lines are

in the process of referring the call to an

operator.

Digital Referral Activity can be in one of the two following

states:

• The lines are in the process of referring to

operators.

• The callers are interacting with operators

Busy Purple The monitor detects the MPS’s phone lines are

in an in-service-busy state and not able to take

calls.

Down Red The monitor is able to contact the or MPS’s

phone lines, but detects the lines are not able to

receive calls, indicating that these lines can be

faulty.

No Answer Blue The line is Idle and the state is set to no

answer.

Unreachable Black Phone line status has been queried for its state

and no message has been received by the

Monitor (basically, a missed response).

Also, it could mean that SRP did not respond to

information about the phone line from the

Monitor. The Monitor needs to query SRP

about how it should contact the CCM (Call

Control Manager) process, before it can

actually contact CCM.

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Avaya Media Processing Server System Manual de usuario Pagina 62