
Status Monitoring
# P0602484 Ver: 2.7 Page 61
specific period of time. Phone line status indicates what is actually happening on the
line during a time period. The current phone line status for MPSs and applications can
be monitored.
Phone line status is defined by seven color coded activity states, which display along
the y-axis of each graph.
The Line Status tool quantifies and displays each the following phone line states:
Connected, Ready, Referral, Busy, Down, No Answer, and Unreachable. These
six phone line states are defined in the following table.
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