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Media Processing Server System Operator’s Guide
Page 160 # P0602484 Ver: 2.7
Application Software Troubleshooting
The application software on Media Processing Server Series systems is diverse. Often,
problems are specific to a site or a particular program.
Application Software Related Troubleshooting
Condition Cause Action
Application does not
answer incoming calls
The application is not started. Start the application. See see Assigning and Starting
Application Programs on page 93..
The application is not attached to a
physical phone line.
Attach call-processing applications to physical phone
lines. See see Assigning and Starting Application
Programs on page 93..
The application does not contain
coding to answer calls.
Add proper code to application. (See the MPS
Developer User’s Guide.)
Caller is disconnected
prematurely either at
the start or during the
call
The MMF file is not loaded into
Voice Data Memory.
See see Activating Playback MMF Files on page 87..
Some vocabulary elements are
corrupted or do not exist.
See see Updating or Replacing Playback MMF Files on
page 102..
Application speaks the
wrong vocabulary
elements
The application code references
the wrong items.
Review the application code. See the MPS Developer
User’s Guide.
There are two like-named MMF
files in the application or system
hash table.
• Edit the MMF files so that all elements in the same
hash table have unique names. (See see Updating or
Replacing Playback MMF Files on page 102.. For a
detailed description of hash tables, see the Media
Processing Server Series System Reference Manual.)
• Deactivate the MMF file with the duplicate elements.
See see Deactivating MMF Files on page 98..
An MPS 2.0 application
does not execute
properly on an MPS 1.0
system
Some commands and functions
(e.g., those pertaining to plm) from
previous software releases are not
supported in the MPS
environment.
The application has to be recoded to accommodate new
comparable commands or functions, or to remove those
no longer supported. (For more information, see the
Media Processing Server Series Transition Guide and
MPS Developer User’s Guide.)
- Release 6.0 1
- (Software Release 2.1) 1
- Table of Contents 3
- Intended Audience 8
- How to Use This Manual 9
- Organization of This Manual 10
- EY NAME> 12
- Trademark Conventions 13
- Copyright Information 14
- HylaFAX Facsimile Software 14
- Introduction 15
- System Operator Tasks 17
- System Terminology 18
- System Configurations 19
- PeriView 21
- PeriView Workstation 22
- System Startup 23
- Monitoring and 23
- Shutdown 23
- TMS Startup/Shutdown 25
- Page 26 # P0602484 Ver: 2.7 26
- Starting/Restarting PeriView 30
- System Monitoring 30
- # P0602484 Ver: 2.7 Page 31 31
- Ethernet Hub Indicators 32
- # P0602484 Ver: 2.7 Page 33 33
- # P0602484 Ver: 2.7 Page 35 35
- Front Control Panel 35
- Page 36 # P0602484 Ver: 2.7 36
- VRC Rear Panel 36
- AUDIOCONSOLE 37
- HUB B HUB A 37
- Alarm Viewer 39
- Logging off a Node 40
- System Shutdown 41
- # P0602484 Ver: 2.7 Page 43 43
- Page 44 # P0602484 Ver: 2.7 44
- Command Line Functions 45
- Command Line Interaction 47
- Command Line Editing 48
- Command Control 50
- Online Documentation 52
- Status Monitoring 53
- System Date/Time 56
- Solaris Management Console 56
- SRP Status 57
- Component Status 57
- Monitor Component Status 58
- Phone Line Status 60
- Span Status 62
- Table 2: 68
- CCM Status 69
- Application Status 69
- VMM Status 71
- Host Status 74
- Table 6: 76
- System Statistics Reports 78
- Page 80 # P0602484 Ver: 2.7 80
- Report Scope window 80
- Page 82 # P0602484 Ver: 2.7 82
- Voice Processing 83
- Applications 83
- Activating Playback MMF Files 87
- Start and Restart Line Order 95
- Deactivating MMF Files 98
- Voice Processing Applications 101
- ,<appname> 106
- Page 108 # P0602484 Ver: 2.7 108
- Caller Message Recording 117
- Activating Record MMF Files 119
- Page 120 # P0602484 Ver: 2.7 120
- Backing up and Restoring 121
- Working with Directories 122
- File Listing 124
- File Removal 124
- Backup Devices and Options 125
- Guidelines for Backup 126
- Command Summary 126
- Determining Directory Size 127
- Backup Tips 127
- Backup/Restore Methods 128
- Disk to Disk Backup Procedure 128
- Execution 131
- Configure 132
- Backing Up with tar 134
- How to ... Back Up with tar 135
- Restoring with tar 136
- Backing up with ufsdump 136
- MENU> on the desktop 137
- MENU> on Programs 137
- is 9uf / 139
- attempts 139
- Restoring with ufsrestore 142
- Backing Up with cp (Copy) 143
- Preparation 144
- Page 146 # P0602484 Ver: 2.7 146
- Sample Mirrorbu Screen Output 146
- # mirrorbu 146
- # P0602484 Ver: 2.7 Page 147 147
- Sample Log Output 147
- 0n /dev/md/rdsk/d25 148
- 0n /dev/md/rdsk/d26 148
- # P0602484 Ver: 2.7 Page 149 149
- Methods on page 128 149
- Page 150 # P0602484 Ver: 2.7 150
- Troubleshooting 151
- Troubleshooting 152
- Page 160 # P0602484 Ver: 2.7 160
- SRP Log File 161
- Page 162 # P0602484 Ver: 2.7 162
- Manual 162
- Printer and Modem Setup 163
- Modem Setup 165
- The Administration Tool 165
- Alternate Console 166
- MPS Directory Structure 167
- Solaris Directory Structure 170
- Page 172 # P0602484 Ver: 2.7 172
- Page 176 # P0602484 Ver: 2.7 176
- Page 178 # P0602484 Ver: 2.7 178
- Page 180 # P0602484 Ver: 2.7 180
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