Avaya Call Center Reporting Guía de usuario descargar pdf (Pagina 9)

Introduction 5

Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center

Note The hardware used as the Master PC for the Nortel Networks Call Center Reporting

2.5/3.0/3.5 software might not by of sufficient specification to support the Nortel Networks

Reporting for Call Center software. See the list of requirements below.

Minimum PC and Operating System Requirements

Computer Platform Family

IBM™ Compatible PC

Microprocessor

Intel® Pentium™ III (or equivalent) minimum, Intel® Pentium™ IV (or equivalent)

recommended.

Microprocessor Speed

400 MHz minimum, 1.0 GHz recommended

Memory

64 MB minimum, 128 MB recommended

Networking Components

Network Interface Card

TCP/IP protocol

Other Requirements

SVGA display

Mouse (or other Windows® compatible Pointing Device)

Microsoft Internet Explorer version 5 or higher

Operating Systems

Microsoft Windows NT 4 Service Pack 6a

Microsoft Windows 2000 Service SP2

Microsoft Windows XP Professional

Web Server

Microsoft Internet Information Services 4 or higher

Hard Disk Space Required

For installation of application on Web Server: 20 MB

Storage space required for Historical Data: (approx) 256 bytes per call.

Operating System Compatibility

Nortel Networks Reporting for Call Center has been verified for correct operation on the

following Operating Systems:

Operating System Version

1 2 3 4 5 6 7 8 9 10 11 12 13 14 ... 36 37

Sin comentarios

Avaya Call Center Reporting Guía de usuario Pagina 9