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Avaya Call Center Reporting manuales

Manuales del propietario y guías del usuario para Redes Avaya Call Center Reporting.
Ofrecemos 2 manuales en pdf Avaya Call Center Reporting para descargar gratis por tipos de documentos: Manual de usuario, Guía de usuario


Avaya Call Center Reporting Manual de usuario (99 paginas)


Marca: Avaya | Categoria: Redes | Tamaño: 1.53 MB |

 

Tabla de contenidos

Set Up and Operation Guide

1

Table of contents

2

How to use this guide

5

Other documents

6

System Overview

7

PC requirements

8

System Overview 9

9

Introduction

11

Installation prerequisites

11

Configure window tabs

34

Wallboards

39

Wallboards 40

40

Wallboard Assignment

40

IP Address / Network Name

40

Wallboard Parameters

42

Wallboards 43

43

Creating a Wallboard Message

43

Wallboards 44

44

Editing a Wallboard Message

44

Deleting a Wallboard Message

44

Sending Wallboard Messages

44

Wallboards 45

45

Creating a Wallboard Alarm

45

Editing a Wallboard Alarm

45

Wallboards 46

46

Deleting a Wallboard Alarm

46

Editing a Wallboard Schedule

46

3. Click Yes when prompted

47

Statistical Settings

49

Statistical settings 50

50

Agent Status Alarm

50

Call Waiting Alarm

50

Service Target

50

Real Time Information

51

Real Time screens

52

Real Time information 55

55

Real Time information 58

58

Management Reports

59

Accessing Current Reports

60

Accessing Historical Reports

60

Management Reports 61

61

Report Manager window

62

Viewing Reports

63

Report Types

64

Management Reports 65

65

Management Reports 66

66

Management Reports 74

74

Printing reports

75

Abandoned Caller ID Report

76

Configuration Report

78

Print Schedule

79

Management Reports 80

80

Management Reports 81

81

Management Reports 83

83

Upgrade Process

85

Report Table

87

Group Report Table

88

Agent Report Table

88

Line Report Table

89

Detail Agent Report Table

89

Summary Report Table

90

Total Report Table

90

Unused Tables

91

Glossary of Terms

93

Glossary of Terms 95

95

Glossary of Terms 96

96

Index 97

97

Index 98

98

Index 99

99

Avaya Call Center Reporting Guía de usuario (37 paginas)


Marca: Avaya | Categoria: Redes | Tamaño: 3.98 MB |

 

Tabla de contenidos

© 2004 Nortel Networks

1

P1012914 Issue 01

1

Table of Contents

2

Table of Figures

4

Change History

5

How to use this guide

6

Introduction

7

Windows NT 4.00.1381

10

Windows 2000 5.00.2195

10

Installation

11

Installation 9

13

Installation 11

15

Installation 13

17

Call Center application

21

Configuration

22

Changing Default Password

23

Administration Menu

25

Verification 23

27

Verification

28

Verification 25

29

Figure 16: User Main Menu

29

Verification 27

31

Verification 29

33

References

35

Index 33

37




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