Avaya Call Center Reporting Guía de usuario descargar pdf (Pagina 36)

References

Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1)

Index

Administration Menu, 2, 20, 21, 24

Administration Menu Page, 2, 21

Administrator, 7, 19, 21, 22

Agent, 3

Architecture, 2, 3

Browser, 2, 3, 9

Business Communications Manager, 9, 22,

Call Center, 2, 3, 4, 7, 8, 18, 21, 22, 23, 29,

Call Center Configuration, 2, 3

Call Center Connection, 2, 21, 22, 29, 30

Call Center Connection page, 21, 30

Change History, 1

Change Password Page, 2, 20

Control Panel, 8

How this guide is organized, 2

How to use this guide, 2

HTTP, 22

HTTPS, 22, 23

IBM, 5

Install Clients page, 9

Installation, 2, 7, 8, 15, 16, 18

InstallShield, 2, 10, 11

Intel, 5

Internet Explorer, 3, 5, 7, 9, 18

Internet Information Services, 5, 7

Introduction, 2, 3, 7

IP Address, 9, 18, 21, 22, 29

License Agreement, 2, 12, 13

Master PC, 2, 4, 5

Microprocessor, 5

Microsoft, 5, 7

Mouse, 5

Multiple Client, 2, 3, 4

MySQL database, 15

Network Name, 21, 22, 29

Nortel Networks Call Center Reporting, 2,

3, 4, 5, 8, 18

Nortel Networks Reporting for Call Center,

2, 3, 4, 5, 7, 8, 9, 10, 14, 16, 17, 18, 22,

24, 29, 30, 31

Operating System, 2, 4, 5

Password, 2, 19, 20, 22, 30

Pentium, 5

Real Time screens, 2, 3, 4, 7, 22, 24, 25, 26,

27, 28, 29

Real Time Summary, 2, 26, 27, 28, 29

Real Time Summary Skillset Selection Page,

2, 27, 28

References, 2, 31

Statistical Data, 5

SVGA, 5

TCP/IP, 2, 5, 8, 9

1 2 ... 31 32 33 34 35 36 37

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