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Installation 7

Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center

Installation

Introduction

This chapter describes the installation prerequisites and how to install the Nortel Networks

Reporting for Call Center software on the Windows Personal Computer you wish to use as the

Web Host PC. The Web Host PC is the one which will communicate with Nortel Networks Call

Center. The Web Host PC also stores the Call Center statistical database and the Nortel

Networks Reporting for Call Center user interface, which is configured as a web site.

Other network users can use Internet Explorer to browse to the Nortel Networks Reporting for

Call Center web site on the Web Host PC to access the software features and obtain Real Time

displays and Reports.

Installation prerequisites

Before you install Nortel Networks Reporting for Call Center software, you must:

1. Be familiar with the Call Center and the Windows

operating system used by your Web

Host PC

2. Ensure that the Call Center is installed and configured.

3. Ensure that the Call Center platform is connected to, and is operational on, the network to

which the Nortel Networks Reporting for Call Center Web Host PC is connected.

4. Ensure that Microsoft Internet Information Services is installed and operational on the Web

Host PC

It is recommended that you ensure that you have made your Web Host PC

Internet Information Services installation as secure as possible. Generally this

involves loading security patches and/or service packs for Internet Information

Services and for the operating system of the Web Host PC. These are made

available free of charge by Microsoft. Contact your network Administrator for

further advice.

Now you are ready to install the Nortel Networks Reporting for Call Center software from the

Call Center platform.

You must have Administrator’s rights for the installation to be successful. If

you do not have Administrator’s rights for the PC on which you wish to install

Nortel Networks Reporting for Call Center, the installation will be halted and

you will be requested to log out and log back in with Administrator’s rights.

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Avaya Call Center Reporting Guía de usuario Pagina 11