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Configuration

Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1)

Figure 14: Call Center Connection Page

Enter the IP Address or the Network Name of the Business Communications Manager. If you do

not know what to enter here, consult the Local Area Network Administrator for the site.

When Nortel Networks Reporting for Call Center communicates with the Call Center to request

Real Time or Historical Report data it includes a password in the data request. This allows the

Call Center to verify that the application requesting the data is authorized to receive it.

This password is set within the Call Center using CallPilot Manager. That same password must

be entered into the CCRS password field. It must then be entered into the Confirm CCRS

password field.

Note: The default CCRS password is ‘CCRS’, but this might have been changed within the Call

Center from within CallPilot Manager.

Enter CCRS as the password in the CCRS Password field, and then re-enter it in the Confirm

CCRS Password field.

The Connection Security radio buttons allow you to specify whether you are connecting to the

Call Center using HTTPS or HTTP. By default, this connection is HTTPS. If it is changed on

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Avaya Call Center Reporting Guía de usuario Pagina 26