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ow To Use This Guide 2

Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center

How to use this guide

Introduction

This guide is designed to guide you through the process of upgrading an installation of Nortel

Networks Call Center Reporting 2.5/3.0/3.5 to Nortel Networks Reporting for Call Center.

This chapter tells you what to expect as you read this guide and how information in this guide is

presented.

How this guide is organized

The Upgrading from Call Center Reporting to Reporting for Call Center guide is organized

according to the following chapters:

How to use this guide Provides a brief overview identifying the organization of

this guide.

Introduction Gives a foundation to the understanding of the upgrade

process and what is involved. Describes some differences

between the old architecture products and the new

architecture. Answers some questions you may have

about the upgrade process.

Installation Describes how to Install Nortel Networks Reporting for

Call Center.

Configuration Describes how to configure Nortel Networks Reporting for

Call Center to the point where you can verify that the

installation was successful, and that the Verification stage

can be undertaken to confirm that communication has

been established with the Call Center.

Verification Describes how to verify that Nortel Networks Reporting

for Call Center is communicating correctly with the Call

Center.

References Lists any other documents referenced from within the

body of this document.

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Avaya Call Center Reporting Guía de usuario Pagina 6