Avaya Call Center Reporting Guía de usuario descargar pdf (Pagina 33)

Verification 29

Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center

Figure 20: Real Time Summary screen

Note The list of Skillset names will reflect your actual Call Center configuration. The names

displayed on your system will be different, and there may be more or less than the example

shown here. The numerical figures will be different, and some of the green cells may be

showing yellow or red, as these will reflect the real state of your actual Call Center.

Notice the green indicator beside the text ‘Connection Status’ at the bottom of the screen.

If this indicator shows Red then Nortel Networks Reporting for Call Center and the Call Center

are not communicating.

If you do not see a green indicator, check these items:

1. Ensure you have correctly entered the IP Address or Network Name of the Call Center

Business Communications Manager into IP Address/Network Name field the Call Center

Connection Page, as detailed on page 22.

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Avaya Call Center Reporting Guía de usuario Pagina 33