Avaya SIP Software 3.2 for 1200 Series Manual de usuario descargar pdf (Pagina 284)

If the display indicates that the server is unreachable and it continuously resets, some

parameters must be configured. Things to consider when setting parameters:

• Enter requested information in the menu fields by pressing the number keys on the

dialpad. Press the asterisk (*) key to enter a period (.) when entering an IP address.

• To record the entry and advance the initialization to the next parameter, press OK.

• To abandon the manual configuration process and restart the power-up, press Cancel.

• To manually enter parameters, use the BKSpace or Clear Context-sensitive soft keys to

edit the default entry. BKSpace deletes each character as the key is pressed. Clear

deletes the entire entry.

• Each parameter must have a corresponding entry. An audible beep indicates a field entry

must be made before advancement to the next parameter.

Problem: Software Download Failure

If you are having trouble downloading software, review the following.

• Is the TFTP IP address correct within the IP Deskphone Device Settings menu?

• Is the IP Deskphone connecting to the TFTP server log?

Check any firewall configuration settings to allow TFTP protocol access.

• Is the syntax within the 11xxe.cfg or 12xxSIP.cfg correct? See Configure the provisioning

server on page 31. Supported sections describe the syntax of the configuration file.

• Does DOWNLOAD_MODE = AUTO and is VERSION less than the current running

software version? If a file does not download using the AUTO selection, it is possible the

version number is not high enough. A version number exists permanently on the

IP Deskphone until a higher version number is downloaded through the device

configuration file or you select Srvcs, System, Erase User Data on the IP Deskphone.

• Check FILENAME. Does this exist on the TFTP server?

• Check to make sure your firewall settings allow for the provisioning protocol (TFTP, FTP,

OR HTTP) to go through.

There is a chance of software download failure, leaving the IP Deskphone with no valid

application code and only the boot loaders. If this happens, the boot loaders execute and

handle the application download.

Problem: Software Conversion Failures

Diagnostics and troubleshooting

284 SIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012

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Avaya SIP Software 3.2 for 1200 Series Manual de usuario Pagina 284