Avaya SIP Software 3.2 for 1200 Series Manual de usuario Pagina 283
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Chapter 28: Diagnostics and
troubleshooting
This chapter contains the following topics:
• IP Deskphone diagnostics on page 283
• Local diagnostic tools on page 285
•
How to access the Diagnostics menu on page 286
• IP Set and DHCP information on page 288
• Network Diagnostics tools on page 289
•
Ethernet Statistics on page 292
• IP Network Statistics on page 295
•
Advanced Diag Tools on page 296
• Test key on page 298
• Logging System on page 299
•
Problem Determination Tool (PDT) on page 301
• Diagnostic Logs on page 307
IP Deskphone diagnostics
Network-related issues can be debugged using the Network Diagnostic Utility (NDU) built into
the IP Deskphone.
Another way to diagnose a problem on an IP Deskphone is to capture a message trace using
any appropriate software.
The IP Deskphone has Problem Determination Tools (PDT). These can be accessed through
a Telnet session using the IP address of the IP Deskphone (for login and password, contact
Avaya).
Problem: Server unreachable after the IP Deskphone is powered up
SIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012 283
- Deskphones-Administration 1
- Features 13
- Other changes 14
- Revision history 14
- Chapter 2: Customer Service 15
- Customer Service 16
- Intended audience 17
- Acronyms 17
- Related publications 20
- Chapter 4: Overview 21
- Related documentation 23
- Installation overview 23
- SIP Software 24
- Introduction 27
- Preinstallation 27
- Before installation 30
- How provisioning works 31
- Device configuration commands 41
- QoS and ToS commands 63
- Tone configuration commands 64
- NAT configuration commands 65
- VQMon configuration commands 66
- System commands 69
- IP Deskphone recovery command 69
- Auto login 70
- AUTOLOGIN_ID_KEY01 70
- AUTOLOGIN_PASSWD_KEY01 70
- Figure 6: Sample dialing plan 73
- Dialing function description 74
- Dialing plan 74
- Figure 10: DRegex rules 76
- Downloadable WAV files 77
- Normal DHCP 83
- IP Deskphone DHCP VLAN Phase 83
- DHCP options 84
- Multiple DHCP Servers 86
- Installing the IP Deskphone 87
- Install the IP Deskphone 88
- IP Deskphone software 89
- 1. Preferences 91
- 2. Local Diagnostics 91
- 3. Network Configuration 91
- Configuring the TFTP server 93
- Feature overview 97
- VQMon set-up 97
- Server set-up 98
- How VQMon works 98
- End of call report 99
- Session interval report 99
- Alert interval report 100
- IP Deskphone with SIP 101
- Software 101
- Comments? [email protected] 102
- Authorization 103
- Device ID 103
- Password 104
- 10. Location Identification 106
- Table 14: TLV formats 106
- 9. Network Policy 106
- NO DHCP mode 109
- Net Mask 110
- DNS IP1 and DNS IP2 110
- Ntwk Port Speed 110
- Ntwk Port Duplex 111
- Disable Voice 802.1Q 111
- Voice VLAN 111
- VLAN Filter 112
- Ctrl Priority bits 112
- Media Priority bits 112
- Disable PC Port 113
- Data VLAN 113
- Data Priority bits 114
- PC-Port Untag all 114
- Cached IP 114
- Port Speed and Duplex 114
- Ignore GARP 115
- Provisioning 115
- PVQMon IP 115
- NAT Traversal 115
- Configure the device settings 116
- Number (Single Call 127
- Arrangement) 127
- Communication Server 1000 128
- Chapter 13: Multiuser 131
- Navigation 132
- Initial logon 132
- Additional logons 133
- Automatic logon 134
- Logging off 134
- Primary account logout 135
- Secondary account logout 135
- Server failover 135
- Cable unplugged 136
- Line keys 136
- Making a call 137
- Receiving a call 138
- Being in a call 138
- Instant messages 139
- Menu features 139
- Modifying settings 140
- IM Settings 140
- Voice Mail settings 140
- Programmable keys 141
- Address Books 142
- User status 143
- Do Not Disturb 143
- Call Forwarding 144
- Presence 145
- Notifications 146
- Account selection 147
- Configuration files 148
- Performance characteristics 148
- Chapter 14: Features 149
- Speed Dial List 151
- Speed Dial List screen 153
- Auto retrieve flag 154
- Busy Lamp Field 155
- Chapter 15: Hotline service 157
- Service Package 158
- Device configuration file 158
- Hotline service 160
- Session-Expires header 161
- Min-SE header 161
- Session Timer Service 164
- Overview 165
- Location information 165
- Dialing plan configuration 166
- Network Element 168
- Shut down and restart 170
- Service package restrictions 171
- Distinctive Ringing feature 171
- IP Deskphone restrictions 172
- NAT firewall traversal 174
- System overview 175
- IP Deskphone 179
- SIP responses 180
- 6xx Response—Global responses 185
- Default error handling 185
- SIP header fields 185
- Transport layer protocols 188
- SDP and Call Hold 188
- SIP security authentication 189
- SIP DTMF Digit transport 189
- Supported subscriptions 189
- Supported instant messaging 190
- Chapter 22: Audio codecs 191
- VQMON Codec configuration 192
- AUDIO_CODEC3 G729 729 codec 193
- Audio codecs 194
- Feature Overview 197
- Certificates overview 198
- Root certificate installation 199
- Signing a resource file 200
- Device certificate profiles 202
- PKCS 12 download 209
- Certificate Administration 214
- Trusted Certificates screen 216
- Device Certificates screen 217
- CRL screen 218
- CTL screen 220
- EAP Authentication 221
- EAP Disabled 223
- EAP-PEAP 224
- EAP Re-authentication 225
- Single Authentication 225
- Mutual Authentication 226
- Security and error logs 226
- Security policy file updates 228
- SECURITY_POLICY_PARAM_CHANGE 229
- Installation 230
- CTL download 232
- Upgrade and rollback tasks 233
- PKCS12 Import 233
- Security policy file 234
- Diagnostic logs 234
- Fault management behavior 236
- Chapter 24: Security 237
- SSH and secure file transfer 238
- TCP/TLS operation overview 239
- How the IP Deskphone uses TLS 240
- How TLS impacts SIP 240
- Certificate requirements 241
- IP Deskphone configuration 241
- Security 250
- Media security — SRTP 252
- Chapter 25: Licensing 259
- Licensing 260
- Embedded server behavior 261
- [LICENSING] section 261
- License file download 262
- Node-locked license mode 263
- Standard token 264
- Invalid or no license file 264
- Network-locked license mode 265
- License not available warning 266
- License expiry warning 267
- Evaluation threshold warning 268
- Answer-Mode Settings screen 272
- Allow-Mode Settings screen 273
- Allow Addresses screen 274
- Chapter 27: Maintenance 279
- Maintenance 280
- SIP Software Web Manager 282
- Chapter 28: Diagnostics and 283
- Local diagnostic tools 285
- IP Set and DHCP information 288
- Network Diagnostics tools 289
- Ethernet Statistics 292
- IP Network Statistics 295
- Advanced Diag Tools 296
- Port Mirroring 297
- Test key 298
- Logging System 299
- Error Logging framework 301
- ECR Watchdog 301
- Task Monitor 301
- CPU Load Monitor 302
- Stack Overflow Monitor 302
- Traffic Monitor 302
- The PDT commands 302
- Diagnostic Logs 307
- ECR-log file 307
- SIP-log file 313
- HTTP server logs 315
- Installation logs 315
- Configuration server logs 316
- Backup and restore logs 316
- Login logs 316
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