Avaya R2 Guía de usuario Pagina 255
- Pagina / 279
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
10-50 Error Codes
Troubleshooting
1102 The database could not be found. Check the supposed location of
the database in Options|
Configure|Sharing Setup and
verify that the database is
present.
11 03 BCM S da t a do es no t ma tc h
DEFINITY system time.
If the difference is more than
about a week, this is a DEFINITY
system problem. Use list bcms
<object> <id> day to check date
consistency, and contact your
DEFINITY system administrator.
1104 Database cou ld not be opened: It
may be corrupt.
Try to repair the database. Refer
to “Repairing the Database” in
BCMS Vu Software R2 User Guide.
Otherwise, investigate your
DAO installation.
11 06 Bad time con ve rsion Ch e c k s erial connection to the
DEFINITY system.
11 07 Col umn d ata has o v erflowed -
some historical data is too big to
be displayed by the DEFINITY
system, and appears as ****:** ,
which is converted to the
maximum possible value.
Make sure agents log out at the
end of the shift. If it persists, use
list bcms <object> <id> commands
to find out which one has the
problem, and track it from there.
It is not advisable to measure
VRU or AUDIX splits/skills,
since the “agents” in these
splits/skills will be logged in
and available 24 hours a day,
which will cause this error to be
logged.
1108 BCMS Vu passed incomplete
data to historical download
code.
Contact Lucent Technologies.
ID Description Resolution
- BCMS VU™ SOFTWARE 1
- Software License Agreement 4
- License Agreement 7
- Table of Contents 0 8
- Table of Contents 10
- Preface P 14
- Audience 0 15
- Contents of This Document 0 16
- Related Documents 0 19
- Introduction 1 20
- Help escalation 21
- Features of 22
- Software 1 22
- Benefits of 23
- Chapter 1 24
- Introduction 25
- Version 2 26
- For the 27
- Server PC 1 27
- Client PC 1 28
- Software Restrictions 1 29
- Administrative Requirements 1 30
- Performance Considerations 1 31
- Help Escalation 1 31
- BCMS Vu Server 34
- What Can I Do Using 35
- Server? 2 35
- Server Software 2 36
- Server Basics 37
- Chapter 2 38
- Server the First Time 2 39
- Opening 39
- Server Main Window 2 43
- System Menu Box 2 44
- Title Bar 2 44
- Menu Bar 2 44
- Options 2 45
- Toolbar 2 48
- Status Bar 2 49
- Server Action Area 2 50
- BCMS Vu 51
- BCMS Vu Client 52
- Client? 3 53
- Client Software 3 54
- BCMS Vu 55
- Chapter 3 56
- Disconnecting 57
- Client from a Server 3 57
- Reconnecting 57
- Client to a Server 3 57
- Client Main Window 3 59
- System Menu Box 3 60
- Title Bar 3 60
- Menu Bar 3 60
- Options 3 61
- Window 3 63
- Toolbar 3 64
- Status Bar 3 65
- Report Display Area 3 65
- Connection Status 3 65
- Server Name 3 66
- Client On-Line Help 3 67
- Configuring and 68
- Managing BCMS Vu 68
- Software 68
- Configuring 70
- from the Server 4 70
- Chapter 4 72
- System 4 74
- Downloading Historical Data 4 75
- Registering Wallboards 4 78
- Registering Clients 4 81
- About Shares 4 81
- Activating Alerts 4 83
- Configuring Color Palettes 4 83
- Thresholds 4 84
- Maximum Values 4 85
- Repairing the Database 4 93
- Re-indexing the Database 4 94
- Compacting the Database 4 95
- Managing Memory Allocation 4 95
- Downloading BCMS Data 4 98
- Understanding Real-Time 100
- Reports 5 100
- Report Basics 101
- Chapter 5 102
- About Wallboard Displays 5 115
- Wallboard Display Features 5 116
- Types of Wallboards 5 117
- Sample Wallboard Display 5 118
- About Time Trace Reports 5 120
- Sample Time Trace Report 5 122
- Understanding Historical 124
- Reports 6 124
- Data on the DEFINITY system 6 125
- Chapter 6 126
- Creating Historical Reports 6 127
- Sample Historical Report 6 128
- About Historical Reports 129
- Working with Reports 7 134
- Working with Reports 135
- Chapter 7 136
- Saving a Report 7 167
- Closing a Report 7 168
- Opening a Report 7 169
- Printing Reports 7 171
- Displaying 176
- Information on 176
- External Wallboards 176
- Configuring a Wallboard 8 177
- Starting 177
- Wallboard Software 8 177
- Exiting 177
- Wallboard 178
- Chapter 8 180
- BCMS Vu Real-Time 184
- Report Data Items 184
- Definition 185
- Chapter 9 186
- Troubleshooting 10 206
- Resolving Problems 10 207
- Chapter 10 208
- 10-4 Resolving Problems 209
- Troubleshooting 209
- 10-6 Resolving Problems 211
- 10-8 Resolving Problems 213
- 10-10 Resolving Problems 215
- 10-12 Resolving Problems 217
- 10-14 Resolving Problems 219
- 10-16 Resolving Problems 221
- 10-18 Resolving Problems 223
- 10-20 Resolving Problems 225
- 10-22 Resolving Problems 227
- 10-24 Resolving Problems 229
- 10-26 Resolving Problems 231
- 10-28 Resolving Problems 233
- 10-30 Resolving Problems 235
- 10-32 Resolving Problems 237
- 10-34 Resolving Problems 239
- 10-36 Resolving Problems 241
- Error Log 10 242
- 10-38 Error Log 243
- Connection Log 10 244
- Verifying the COM Port 10 245
- Setting Up The COM Port 10 246
- Using a Terminal Emulator 10 247
- HyperTerminal 247
- 23. Select Yes 253
- Error Codes 10 254
- ID Description Resolution 255
- Glossary 10 266
- Glossary 267
- Index 10 272
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