Avaya Media Processing Server Series Alarm Reference Manual (Software Release 2.1) Manual de usuario Pagina 452

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TMS Spans
The TMS spans interface directly with the external telephone network. Properly
working spans should be in the "green" state. All other states are considered out of
service. To diagnose possible TMS span problems:
Verify that all cables are connected and secure.
Verify that the telephony network is operating properly (contact your network
provider).
Verify that the system is using the proper protocol for the network. Use the
ccm rsetstatus command to display the configured protocol.
Verify that the spans are enabled.
TMS Health Check
The TMS must establish a health check with the NIC within 5 minutes of entering the
booting state. If the TMS cannot establish a health check in that time, the NIC
assumes that the TMS has failed. A health check failure may be caused by a power
cycle or a reset command sent to the TMS. To diagnose possible TMS health check
problems:
Verify that all cables are connected and secure.
Verify that power is being delivered to all system components.
Verify that the TMS configuration is correct and valid for the system (see
tms.cfg). Note that a TMS configuration may be syntactically valid but not
possible on the system because the TMS cannot support the requested
resources.
Verify that there are no network problems (bad switch/hub, IP conflicts, etc.).
Verify that the NIC is up and running.
Check the system alarm logs for evidence of a TMS reset command.
TMS Resources
The TMS allows for configurable resources such as tone detection, tone playback, and
recording. When a resource fails to respond to a TMS command, the TMS considers it
faulty and the resource is not available to call processing applications. Resource
failure may severely impact application functions. To diagnose possible TMS resource
problems:
Verify that the resources load valid images
Restart the TMS.
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