Avaya Media Processing Server Series Alarm Reference Manual (Software Release 2.1) Manual de usuario Pagina 25

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GeoTel Features User Manual Introduction
P0602482 Ver. 04.03 Avaya Page 25
Alarm Reference Format
The alarm reference pages in this manual are presented using the format and
conventions described below. The presentation is based on traditional reference
command manual (man) pages.
<task> <alarm_#>
Each reference page starts with a primary heading listing the task and the alarm
number. The subheadings of the alarm reference page are described below.
MESSAGE
The alarm text message as appears in the alarm log file/alarm viewer
SEVERITY
The alarm severity. This can be from 1 (information or low priority) to 9 (very high
priority).
PROBABLE CAUSE
The possible reason(s) why the alarm was produced. Some alarms are produced only
under specific circumstances and may have only one cause. Others can be produced
under multiple circumstances. Some alarms use variable text fields to display further
information about the condition which caused the alarm.
The cause can be better determined by noting the system state when the alarm
occurred. For example, if the alarm was generated during system startup, it is likely to
be a system configuration problem.
Note that not all alarm error messages indicate failure of the Avaya MPS. There may
be external causes (such as an external database/host going down).
ACTION
The steps to take to correct any error condition. For many severity 1 (information)
alarms, there are no actions because the alarm is the result of normal system operation.
Error message alarms may require changing system configuration parameters,
modifying applications, or pilfering some sort of system maintenance (e.g., moving
messages from a full Caller Message Recording file to a different file or media).
For alarms with multiple causes, each cause will usually have an associated action.
Some error conditions caused by external factors cannot be fixed by doing anything on
the Avaya MPS. You may need to involve others.
There are many alarm messages which should never occur except with major system
failure. These severe alarms indicate conditions which can only be analyzed and
remedied by Avaya Technical Support.
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