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62 Chapter 3 Installing IP telephones

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Notes about Hot Desking

• The Hot Desking feature allows a user to divert calls and signals from one IP telephone to

another. For instance, if a user is temporarily working in another office, they can retain their

telephone number by hot desking their usual telephone to the IP telephone in their temporary

office.

• The headset mode is not transferred by this feature.

• Hot desking can be accessed using FEATURE *999 on the telephone to which the traffic will

be diverted. The user can also evoke this feature from the Services key menu, where it is

defaulted as the first item on the list. Both telephones must be on-hook before the feature can

be used or cancelled.

• Hot desking must be allowed on the originating telephone and you need to specify a password.

These settings are found under the ADMIN

key within the hot desking feature. Hot desking is

invoked through the DIVERT key within the hot desking feature.

• If the originating telephone does not have hot desking allowed, the user will receive a

Not allowed prompt, indicating that the telephone is not available for hot desking. This

prompt also occurs if the originating telephone is on a call when the diversion command was

issued.

• Once hot desking occurs between two IP telephones, no activity is allowed on the originating

telephone, except to cancel hot desking. The display on the originating telephone indicates

where it has been diverted. On the diverted telephone, the key displays reflect the displays

from the originating telephone.

• Call forwarding to voice mail continues as normal. Voice mail can be accessed from the

diverted IP telephone, as if it were the originating telephone.

• When hot desking is cancelled, which can be performed from either telephone, the displays for

each telephone return to normal. Note: You must wait 10 seconds after completing a call

before you cancel hot desking.

• Using headsets with hot desking: If you use the headset feature on your IP telephone, and you

want to hot desk your telephone to another IP telephone, ensure that the target telephone also a

headset installed before you enter the hot desking feature.

• If the target telephone does not have a headset, the headset feature from the first telephone

does not transfer during hot desking. Adding a headset to the target telephone after hot desking

is enabled does not correct the situation. To enable headset function in this situation, you need

to cancel hot desking, plug a headset into the target telephone, and then re-establish hot

desking.

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Avaya IP Telephony Guía de configuración Pagina 62