Avaya IVR Guía de configuración descargar pdf (Pagina 26)

26 Chapter 2 Installing Interactive Voice Response

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Uploading Interactive Voice Response prompts

1 Have available the prompts that have been created for your Interactive Voice Response

system.

2 On a computer that can be accessed on your Business Communications Manager system,

create a shared public folder and copy the prompts (mmi and mmd files) to it.

3 In Unified Manager, click the Services key.

4 Click the IVR key and click the IVR Prompts heading.

The IVR Prompts Location Information page appears.

5 In the Machine (Name or IP address) box enter the name or IP address of the computer

where the prompts are located.

6 In the Shared Folder Name box enter the name of the shared folder that contains the mmi and

mmd files.

7 In the Subfolder box enter the subfolder name, if there is one.

8 In the Domain name/User account box enter the domain name or user account you need to

access the shared folder.

9 In the Password box enter the password for the shared folder, if there is one.

10 On the Configuration menu click Apply New IVR Prompts.

Business Communications Manager uploads the mmi and mmd files from the shared folder.

A message appears that asks you to confirm your choice.

11 Click the OK button.

While the prompts are being installed Interactive Voice Response service is shut down. After the

operation is complete, Interactive Voice Response Service restarts automatically.

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Avaya IVR Guía de configuración Pagina 26