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Chapter 2 Installing Interactive Voice Response 23

Interactive Voice Response Installation and Configuration Guide

3 Open WordPad and edit the vpshosts file in %VPSHOME%\common\etc. At the bottom of the

file add the node number of the Business Communications Manager to be monitored, the name

of the Business Communications Manager (the default name is NEEDSNEWNAME, and

VPS.

For example, if I want my PeriView workstation to monitor my three Interactive Voice

Response Business Communications Manager systems, I add these entries at the end of the

vpshosts file:

•1 BCM1 vps

•2 BCM2 vps

•3 BCM3 vps

9. Add IP information for the Business Communication Managers to the HOSTS

file

For all BCM names which cannot be resolved with DNS, update the HOSTS file.

1 On the workstation where you are installing PeriView, locate the HOSTS file in the folder

C:\Winnt\System32\drivers\etc.

2 To make sure the HOSTS file is not read-only:

• Right-click the HOSTS file and click Properties.

• Clear the READ-ONLY box if it is selected.

3 Edit c:\winnt\system32\drivers\etc\HOSTS using Notepad: add the IP address and the BCM

name for each BCM to be administered by this PeriView workstation (except the BCM names

which can be resolved with DNS) at the end of the Hosts file.

For example, if PeriView needs to administer BCM1, BCM2 and BCM3, the BCM1 IP

address can be obtained from a DNS server, but BCM2 and BCM3 cannot. Therefore the hosts

file should have these entries:

127.0.0.0 loopback

47.10.10.10 BCM2

47.10.10.20 BCM3

4 Save the changes and close the file.

Note: Do this procedure only if the Business Communications Manager names that are to

be administered by this PeriView workstation cannot be resolved with DNS.

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Avaya IVR Guía de configuración Pagina 23