Avaya IVR Guía de configuración descargar pdf (Pagina 10)

10 Chapter 2 Installing Interactive Voice Response

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7 Upload the Interactive Voice Response prompts to Business Communications Manager.

Refer to “Uploading Interactive Voice Response prompts” on page 26.

8 Install the Client Database software using the appropriate method if your Interactive Voice

Response scripts use database access. Refer to

“Installing the client database software” on

page 27.

9 Configure host access if your Interactive Voice Response scripts use host access.

Refer to “Configuring host access” on page 29.

10 Use PeriView’s Application Manager to load and configure the scripts.

Refer to “Using PeriView to load and configure scripts” on page 36 and see the PeriView

User’s Guide for more details.

11 Verify Interactive Voice Response is working by dialing the Interactive Voice Response

extension.

Refer to “Dialing the Interactive Voice Response extension” on page 41.

12 Using CallPilot Manager, assign the lines you want the Interactive Voice Response scripts to

answer. Refer to

“Assigning lines to Interactive Voice Response” on page 42.

13 Back up Interactive Voice Response.

Refer to “Backing up and restoring Interactive Voice Response” on page 48.

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Avaya IVR Guía de configuración Pagina 10