Avaya BCM Call Center Reporting Manual de usuario descargar pdf (Pagina 31)

Wallboards

Issue 01 Enterprise Edge Call Center Reporting Set Up and Operation Guide

9. From the drop down menu option titled Message, select the message to be displayed

when the Alarm is triggered.

Note: If you select No Message, then if the Parameter is being displayed on the

Wallboard when an alarm condition is triggered, the numerical value will

flash.

10. Click OK to save the Alarm and close the window.

Editing a Wallboard Alarm

1. From the Alarm tab, click and highlight the Alarm to edit.

2. Click Properties and edit the Alarm as required.

3. Click OK to save the changes.

Deleting a Wallboard Alarm

1. From the Alarm tab, click and highlight the Alarm to be deleted.

2. Click Remove.

3. Click Yes when prompted.

Wallboard Schedules

A Wallboard Schedule is a time and day(s) when a Wallboard Message is automatically

displayed on the Wallboard. Examples would be to schedule a Message to display as a weekly

reminder of a fire alarm test, or to remind your agents to log-in at the start of the working day.

An audible Buzzer accompanies Wallboard Schedules if this option is configured in the

Wallboard Settings tab.

Creating a Wallboard Schedule

1. From the main menu, click Management-Info.

2. Select System or the Queue to which the Wallboard is assigned and the Schedule is to

apply.

3. From the drop down menu select Wallboard. The Schedule tab shows any Schedules

that have been previously created.

4. Click New.

5. From the drop down menu option titled Day, select the day(s) you want to display a

Message.

6. From the drop down menu option titled Time, enter the time of day you want the

message to be sent, using 24-hour format.

1 2 ... 26 27 28 29 30 31 32 33 34 35 36 ... 60 61

Sin comentarios

Avaya BCM Call Center Reporting Manual de usuario Pagina 31