Avaya BCM Call Center Reporting Manual de usuario descargar pdf (Pagina 23)

Configuring Enterprise Edge Call Center Reporting

Issue 01 Enterprise Edge Call Center Reporting Set Up and Operation Guide

3. Click Yes when prompted. The line will now be removed from the Enterprise Edge

Call Center Reporting configuration.

Agents

Select this tab to add, change or delete the details of your agents.

Note: In order that Enterprise Edge Call Center Reporting truly reflects the activity

or status of the Agents it is important that the Agent Name and Agent ID you

enter here correctly reflect the programming of your Enterprise Edge Call

Center system.

Adding an agent

1. Click the Agents tab.

2. Click New, the New Agent window will open.

3. In the Agent Name: box enter the name of the agent.

4. In the Agent ID: box enter the Agent ID number.

5. Click OK.

Changing an agent

1. From the Agents tab, click and highlight the agent to be edited.

2. Click Properties. The Agent Properties window will open.

3. Edit the Agent name as required.

4. Click OK.

Deleting an agent

1. From the Agents tab, click and highlight the agent to be removed.

2. Click Remove.

3. Click Yes when prompted. The agent details will now be removed from the

Enterprise Edge Call Center Reporting configuration.

Queues

Select this tab to give meaningful names to your Queues. If no entries are made, the queue names

will default to Queue 1 and Queue 2 respectively.

Naming the Queues

1. Click the Queues tab.

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Avaya BCM Call Center Reporting Manual de usuario Pagina 23