Avaya BCM Call Center Reporting Manual de usuario Pagina 3
- Pagina / 61
- Tabla de contenidos
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
Issue 01 Enterprise Edge Call Center Reporting Set Up and Operation Guide
Table of contents
How to use this guide........................................................................ 5
Introduction........................................................................................................ 5
How this guide is organized................................................................................ 5
Other documents................................................................................................ 6
System Overview...............................................................................7
Introduction........................................................................................................ 7
System software................................................................................................. 7
PC requirements................................................................................................ 7
Installing Enterprise Edge Call Center Reporting...........................9
Introduction........................................................................................................ 9
Installation prerequisites..................................................................................... 9
Installing Enterprise Edge Call Center Reporting Multiple Client software ........... 9
Folders created on the Enterprise Edge......................................................... 9
Installing Multiple Client software onto additional PCs.................................. 10
TCP/IP Protocol .......................................................................................... 10
Troubleshooting Enterprise Edge Call Center Reporting................................... 12
Folders created on the Call Center Reporting Multiple Client PCs..................... 13
Using Enterprise Edge Call Center Reporting...............................15
Starting Enterprise Edge Call Center Reporting................................................ 15
Entering Enterprise Edge Call Center Reporting (Log In)............................. 15
Exiting Enterprise Edge Call Center Reporting (Log Out)............................. 16
Closing the RDB Server .............................................................................. 16
System Manager window.................................................................................. 16
Level........................................................................................................... 16
View............................................................................................................ 17
System........................................................................................................ 17
Management-Info........................................................................................ 17
Window....................................................................................................... 17
Help............................................................................................................ 17
Configuring Enterprise Edge Call Center Reporting ....................19
Introduction...................................................................................................... 19
Configure window tabs..................................................................................... 20
Company .................................................................................................... 20
Lines........................................................................................................... 20
Agents......................................................................................................... 21
Queues....................................................................................................... 21
Stat Time Bin .............................................................................................. 22
Wallboard.................................................................................................... 22
- Set Up and Operation Guide 1
- Table of contents 3
- How to use this guide 7
- Other documents 8
- System Overview 9
- System overview 10
- Introduction 11
- Installation prerequisites 11
- System Manager window 18
- Configure window tabs 22
- Configuring the Serial Port 24
- Wallboards 25
- Wallboard Parameters 27
- Sending Wallboard Messages 30
- Creating a Wallboard Alarm 30
- Editing a Wallboard Schedule 32
- Deleting a Wallboard Schedule 32
- Statistical Settings 33
- Real Time Information 35
- Real Time information 38
- Service Status 39
- Management Reports 40
- Accessing Historical Reports 41
- Report Manager window 42
- Viewing Reports 43
- Report Types 44
- Printing reports 53
- Abandoned Caller ID Report 54
- Configuration Report 56
- Print Schedule 57
Relacionado con productos y manuales para Redes Avaya BCM Call Center Reporting
Redes Avaya Red Hat Linux 9 DHCP Server Configuration for 4600 Series IP Telephones Manual de usuario
(10 paginas)
(10 paginas)
Redes Avaya BCM 3.0 Guía de usuario
(28 paginas)
(28 paginas)
Redes Avaya 1200-Series Nota de aplicación
(44 paginas)
(44 paginas)
Redes Avaya IP Telephony Guía de configuración
(180 paginas)
(180 paginas)
Redes Avaya X.25 Manual de usuario
(148 paginas)
(148 paginas)
Redes Avaya BayRS Version 13.10 Manual de usuario
(104 paginas)
(104 paginas)
Redes Avaya Configuring BFE Services Manual de usuario
(180 paginas)
(180 paginas)
Redes Avaya Configuring IP Services Manual de usuario
(585 paginas)
(585 paginas)
Redes Avaya BCM1000 Manual de instalación
(90 paginas)
(90 paginas)
Redes Avaya BCM 4.0 Networking Guía de configuración
(758 paginas)
(758 paginas)
Redes Avaya Configuring IP Services Manual de usuario
(610 paginas)
(610 paginas)
Redes Avaya BCM3.x Manual de usuario
(28 paginas)
(28 paginas)
© 2020, manymanuals.es. Todos los derechos reservados | 0.320 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comentarios a estos manuales