Avaya BCM Call Center Reporting Manual de usuario descargar pdf (Pagina 19)

Using Enterprise Edge Call Center Reporting

Issue 01 Enterprise Edge Call Center Reporting Set Up and Operation Guide

View

Toolbar - displays the Toolbar when selected. The toolbar consists of various shortcut icons.

When the mouse pointer is positioned over an icon, a description of the icon function is

displayed.

Status Bar - displays the Status Bar when selected. The status bar appears at the base of the

main window and offers a description of either a shortcut icon under the mouse pointer, or an

option selected from the main menu.

System

Configure - opens the main configuration window.

Enterprise Edge Call Center Reporting Status - opens a window that shows the Enterprise

Edge Call Center Reporting status and any diagnostic messages from the RDB Server. The Data

Log can be started and stopped from this window, when advised to do so by your distributor.

Management-Info

System - displays the management information options for the whole Enterprise Edge Call

Center system

Queue 1 - displays the management information options for Queue 1.

Queue 2 - displays the management information options for Queue 2.

Window

Selecting Window provides a drop down menu with options to change the appearance of the

windows or to close active windows.

Help

Help Topics - opens the on-line help

About Enterprise Edge Call Center Reporting… - displays the software version number and

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Avaya BCM Call Center Reporting Manual de usuario Pagina 19