Avaya BCM Call Center Reporting Manual de usuario Pagina 2
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- Tabla de contenidos
- MARCADORES
- Set Up and Operation Guide 1
- Table of contents 3
- How to use this guide 7
- Other documents 8
- System Overview 9
- System overview 10
- Introduction 11
- Installation prerequisites 11
- System Manager window 18
- Configure window tabs 22
- Configuring the Serial Port 24
- Wallboards 25
- Wallboard Parameters 27
- Sending Wallboard Messages 30
- Creating a Wallboard Alarm 30
- Editing a Wallboard Schedule 32
- Deleting a Wallboard Schedule 32
- Statistical Settings 33
- Real Time Information 35
- Real Time information 38
- Service Status 39
- Management Reports 40
- Accessing Historical Reports 41
- Report Manager window 42
- Viewing Reports 43
- Report Types 44
- Printing reports 53
- Abandoned Caller ID Report 54
- Configuration Report 56
- Print Schedule 57
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