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Avaya BCM Call Center Reporting Manual de usuario Pagina 11

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Issue 01 Enterprise Edge Call Center Reporting Set Up and Operation Guide
Installing Enterprise Edge Call Center Reporting
Introduction
This chapter describes installation prerequisites, how to install the Enterprise Edge Call Center
Reporting software, troubleshooting tips and the folders created on the Enterprise Edge.
Installation prerequisites
Before you install Enterprise Edge Call Center Reporting Multiple Client software, you must:
1. Be familiar with Enterprise Edge Call Center and the Windows NT
TM
operating system.
2. Ensure that Enterprise Edge Call Center is installed and configured, and that the Enterprise
Edge is connected to and is operational on the Network to which any Enterprise Edge Call
Center Reporting Multiple Client PCs are connected (these are optional, see below).
Now you are ready to install the Enterprise Edge Call Center Reporting software from the
Enterprise Edge.
Installing Enterprise Edge Call Center Reporting Multiple Client
software
The Enterprise Edge Call Center Reporting Master Client is pre-installed on your Enterprise
Edge. The following icon will be visible on the desktop of the Enterprise Edge, labelled: Call
Center Reporting.
Enterprise Edge Call Center Reporting desktop icon
Folders created on the Enterprise Edge
Enterprise Edge Call Center Reporting automatically creates a folder called \Program
Files\Nortel Networks\Call Center Reporting on the C: drive of the Enterprise Edge. This
folder contains the application and configuration files used by Enterprise Edge Call Center
Reporting.
When the RDB Server is operational and detects activity from Enterprise Edge Call Center,
another folder is created on the hard disk drive of the Enterprise Edge. The second folder is
called \Program Files\Nortel Networks\Call Center Reporting\Stats, and contains the stored
statistical data.
3
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